About the Position:Using excellent customer service skills, an Early-Stage Collections Representative at Crescent Bank works to successfully collect past-due loan payments from our customers. This is a critical role in our organization and ultimately helps in achieving our overall company goals and ensuring company profitability. The person in this role will have a “Put The Customer First” mentality and be able to effectively and efficiently use our in-house call model to be able to accept 200 calls daily and average speaking with 10-20 customers daily. An ideal candidate for this role will also take ownership of their work and be engaged in meeting and exceeding Quality Assurance guidelines at a level of 90% or above. Someone who takes pride in their ability to be a reliable teammate by meeting and exceeding established attendance guidelines will be a critical piece of this role. What we are looking for:To find success in this position, a candidate should have excellent communication skills with prior collections related experience. Great time management skills and the ability to use time productively and efficiently will also contribute to success in this position. About Crescent Bank:Crescent Bank began in 1991 as a small New Orleans based community bank. Today, Crescent Bank has a presence nation-wide and is on a mission to leverage technology to provide auto lending and savings access to consumers who may not be served by other traditional banking products. Crescent Bank prioritizes employee growth and advancement- both as employees and as individuals- through our core values and through the benefits we offer. Our Core Values include: Be a Team Player, Continuously Improve, Do the Right Thing, Put the Customer First, & Take Ownership We are proud to offer the following key benefits:Workplace flexibility for eligible positionsAll the insurance programs you’d expect- health, dental, vision, life, disability, moreMultiple types of paid time offRetirement program with company contributionPaid parental LeaveAward-winning Wellness programsTuition ReimbursementPayroll on Demand- access your pay when you need it most. Full job description: We are seeking a dedicated and results-driven Collection Agent to join our team. As a Collection Agent, you will be responsible for contacting individuals with outstanding debts, negotiating payment plans, and ensuring timely payments. Your primary goal will be to recover outstanding balances while maintaining positive relationships with customers.The ideal candidate will play a pivotal role in managing the consumer loan collections department, ensuring effective and efficient recovery of past due accounts, while maintaining excellent customer relations and adherence to both Federal and State regulatory requirements, including FDCPA. Duties & Responsibilities:Contacting debtors via phone, to discuss and make payment arrangements on outstanding debtsHandle inbound calls for both collections and customer serviceReducing payment delinquency by expediting resolution of unpaid accountsNegotiate payment arrangements to bring accounts out of collections status.Manage call handling of~200 accounts a dayKeep accurate records and documentation of activity on accountsEnable a work environment that encourages respect and collaboration.Follow policies and procedures as set forth by the companyAdhering to all applicable state and Federal laws and regulations governing debt collection practices, including FDCPAComplete all mandatory training requiredAny other duties as assigned by management QualificationsProficient in MS Office: Word, Outlook, and Excel1 year of collection’s experience is required, previous collections experience preferred.High school diploma or general education degree (GED)Highly skilled in negotiationsStrong written and oral communication skills.General knowledge and understanding of handling inbound and outbound calls in a call center environment.Preferred knowledge of auto collections operations, consumer loan contractual obligations and the Fair Debt Collections Practices Act.Ability to use one's time effectively and productively.Shows great care and attention to detail.The ability to adapt to change easily.Ability to take ownership for meeting individual, team and departmental goalsBilingual (Spanish) is a plusRequired to work 40 hours per week Incentive plan available Work in our Carrolton, TX office (This is a hybrid position)Job Type: Full-time Benefits:401(k)401(k) matchingDental insuranceHealth insuranceLife insurancePaid time offVision insurance Physical setting:Call centerOffice Equal Opportunity Employer/Veterans/Disabled