Job Title: Technical Writer
Location: RTP, NC
Duration: 11 Months
**Candidate must provide writing samples for the interview**
**Preferred candidate is local to the Raleigh-Durham area**
Job Description:
The client requires the services of a Technical Writer to provide supplemental technical writer documentation and communication support.
The primary purpose of this position is to provide technical writing and documentation support for the Program and other agencies as needed.

• This role will support all aspects of documentation, including the following: lead internal meetings to gather key requirements and timelines;
• Serve as the point of contact to solicit, receive, and integrate content from team members;
• Edit technical documents; write original, highly technical content and update existing documents;
• Perform configuration and change management activities; and organize and maintain accurate document inventories.
• This role will be responsible for compiling, preparing, and packaging presentations, status reports, and metrics reports for a variety of audiences (executives, legislature, users) using generated data; for example, gather and compile end user workload data to use in high-level trend reports and graphs according to specific requirements. This position will support Project Managers for project administrative tasks such as deliverables management, project tracking, meeting support, task scheduling, and transition activities. The position will support technical business analysis and assist with audits and quality assessments

Documentation support includes but is not limited to:

• Process, procedure, and policy development; federal and state project document deliverables
• Software design development life cycle documentation within an Agile environment
• Status and metrics reports; presentations; end user documentation
• Communications
• Meeting materials such as agendas/minutes/handouts; and other technical and functional documents.

This role requires timely communication with internal and external subject matter experts, team management for guidance and any potential issues, and consulting with staff, leadership, and other business and IT stakeholders. This position must ensure standards are applied to all documents, ensure proper methodology is used, and adhere to policies and procedures to create high-quality products.
Skills:
Required

• Demonstrated experience writing and producing complex technical documentation for IT and non-IT staff
• Experience using Word, including track changes, styles, formatting, tables, images, and forms
• Experience using Acrobat Pro to create and update PDFs, and manage forms
• Experience using Excel, including use of filters, pivot tables, formulas, cell references, creating lists for validation, updating basic graphs
• Experience using PowerPoint to create and update presentations with text, tables, graphics, and process diagrams
• Experience using SharePoint for document management, collaborative update, and sharing using check in/check out
• Demonstrated communication skills to interact effectively with all staff levels
• Demonstrated ability to plan/prioritize work activities to manage multiple simultaneous assignments and timelines
• Experience performing document research and interviewing subject matter experts
• Experience with document design, development, formatting/layout, and editing
• Experience using style guides and templates

Highly Desirable

• Experience using Jira to create and update issue types and track/monitor project information
• Experience working in an Agile environment
• Experience with MS Project to update project plans and project schedules
• Experience with business intelligence tools such as Tableau to create efficient and accurate reports
• Experience with Visio to create and update process flow diagrams and charts

Skills:

• Demonstrated experience writing and producing complex technical documentation for IT and non-IT staff
• Experience using Word, including track changes, styles, formatting, tables, images, and forms
• Experience using Acrobat Pro to create and update PDFs, and manage forms
• Experience using Excel, including use of filters, pivot tables, formulas, cell references, creating lists for validation, updating basic graphs
• Experience using PowerPoint to create and update presentations with text, tables, graphics, and process diagrams
• Experience using SharePoint for document management, collaborative update, and sharing using check in/check out
• Demonstrated communication skills to interact effectively with all staff levels
• Demonstrated ability to plan/prioritize work activities to manage multiple simultaneous assignments and timelines
• Experience performing document research and interviewing subject matter experts
• Experience with document design, development, formatting/layout, and editing
• Experience using style guides and templates
• Experience using Jira to create and update issue types and track/monitor project information (nice to have)
• Experience working in an Agile environment (nice to have)
• Experience with MS Project to update project plans and project schedules (nice to have)
• Experience with business intelligence tools such as Tableau to create efficient and accurate reports (nice to have)
• Experience with Visio to create and update process flow diagrams and charts (nice to have)
• Preferred candidate is local to the Raleigh-Durham area.