Job Title : Workstation Specialist

Location : Harrisburg, PA

Duration : 3 Months

This requisition requires only a virtual interview via Teams with video-enabled.

Client would prefer candidates local to the Harrisburg, PA Area.

PennDOT is not responsible for parking costs

The work hours for this position will be 8 AM 4 : 30 PM with an half hour "working " lunch

Job Description :

This team member will report daily 100% onsite to the 4th floor of The Keystone Building (located at 400 North Street, Harrisburg, PA 17120).

There is metered, on-street / parallel parking in front of and around the building.

Candidate will be a member of the Workstation Support Team located in Central Office / Harrisburg.

This team is responsible for supporting workstations, laptops, Macs, and all device peripherals (print issues, docking issues, scanning, etc.)

The candidate will be responsible for maintaining device compliance and health; this includes tracking down PC's that have broken SCCM clients, are out of compliance with updates, or are reported to have application or operating system issues.

Essential Responsibilities

• Monitor incident queues for issues and take ownership and assist customers as required
• Keep all support tickets up to date and well documented
• As required, provided documentation on issue resolution for other teams
• Monitor and report on PC issues, escalate issues; work with other teams including SCCM, Active Directory, Security, and the IT Service Desk.

Skills :

• Deploying PC's and providing support to end users in a large enterprise environment (1,000 PC's ).
• Develop, test, maintain PC images
• Experience supporting PC's in a large domain environment
• Install and configure PC hardware and peripherals
• Repair PC's by replacing hard drives, motherboards, memory, etc.
• Experience with security, disk encryption, and anti-virus products on Microsoft Windows PC's, laptops, and Apple OSx MAC's.
• Knowledge of Active Directory and experience troubleshooting GPO' s and name resolution.
• Experience with managing profiles and certificates on Microsoft Windows PC's, laptops, and Apple OSx MAC'sz
• Experience supporting Microsoft Windows PC's, laptops, and Apple OSx MAC's using remote tools (SCCM remote, RDP, ARD)
• Application Support for MS Office 365 on Microsoft Windows PC's, laptops, and Apple OSx MAC's.
• Experience integrating Macintosh systems into an Active Directory Domain environment.
• Scripting with VBS and PowerShell
• SCCM OSD Task Sequences, thorough understanding of their implementation and how to create and optimize.
• Experience using the Microsoft Desktop Optimization Pack (MDOP) technologies and Microsoft Deployment Tool Kit (MDT)
• Microsoft Certification
• Able to communicate in a clear manner
• Change oriented improve processes and confront difficult circumstances in creative ways. Demonstrated customer focus; building strong customer relationships.
• Effectively evaluate information to make correct decisions
• Strong problem solving skills, able to narrow scope of problems, eliminate irrelevant information.
• Strong team player collaborate with others, be open to other ways of doing things.
• Interested in emerging technologies demonstrated through training and attending technical events.

Last updated : 2024-05-04