2 Customer Service Representative I Jobs in Center, PA
Credorax is Hiring a Customer Service Representative I Near Center, PA
Overview
- Enhances organization reputation by providing clients with a first-class customer service experience
- Communicate with clients via phone, email, chat, and tickets
- Assist customers with navigating our website, statements, contracts, orders, and billing inquiries
- Utilize strong problem-solving and people skills to ensure first call resolution
- Work closely with additional internal departments and teams to understand and ensure the proper course of action is taken
- Thoroughly document inquiries and outcomes for accurate tracking and analysis
- Receives and places follow up calls/ emails/ tickets/ projects to answer client inquiries in a timely manner
- Seeks, understands and implements the client’s expectations
- Actively participate in team/ departmental meetings to provide feedback and improve the overall work environment
- This position requires employees to maintain cooperative, diplomatic working relationships with co-workers, supervisors, customers, and the public; work as part of a team and collaborate with colleagues; and complete projects under tight deadlines even when there are competing requirements and changes in assignments.
- Must be flexible in work hours for 24/7 Call Center needs.
- Demonstrate exemplary performance & attendance
- As a Support Representative, you will occasionally be called upon to perform other duties not included in this job description.
- 2 years customer service experience preferred
- Excellent listening, oral, and written communication skills
- Friendly and enthusiastic personality
- Incredible attention to detail
- Goal and results oriented
- Resourceful and motivated to learn
- Reasoning and problem-solving skills
- Ability to adapt to and implement change
- Creative and forward thinking
- Must be organized and able to manage multiple priorities
- Proficient in relevant computer applications
- Bilingual (English/Spanish) is a plus, but not required.
Job Summary
Full Time
$34k-43k (estimate)
12/16/2023
06/07/2024
credorax.com
SOUTHBOROUGH, MA
25 - 50
2007
BENJAMIN NACHMAN
<$5M
Related Companies
About Credorax
Credorax is a smart payments provider and fully licensed bank providing cross-border processing for eCommerce and omni-channel payments. Our gateway technology, SourceTM, has been developed in-house to provide a streamlined payments experience so smart and secure, that merchants can reach their full business potential simply by better managing their payments. Credorax merchants can accept more than a hundred cards and local payment methods and get paid in their currency of choice. Our merchants also enjoy best-in-class approval rate optimisation, advanced anti-fraud protection, business intell...igence and a host of other value-added services and products adding up to a payments experience unlike any other. To learn more, contact us at grow@credorax.com or visit www.credorax.com.
More
Show less
The job skills required for Customer Service Representative I include Customer Service, Call Center, Problem Solving, Billing, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative I. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative I positions, which can be used as a reference in future career path planning. As a Customer Service Representative I, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative I. You can explore the career advancement for a Customer Service Representative I below and select your interested title to get hiring information.
Similar Jobs
Popular Articles
