4 Quality Assurance Specialist, CS - Bilingual (full-time) Jobs in Plano, TX

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Quality Assurance Specialist, CS - Bilingual (full-time)

CreditAssociates

Plano, TX | Full Time

$73k-89k (estimate)

2 Weeks Ago

Clinical Quality Assurance Specialist (Remote)

Bracane Company

Plano, TX | Full Time

$79k-104k (estimate)

11 Months Ago

Bilingual Quality Assurance Specialist - Weekdays - Part Time

Human Coalition

Plano, TX | Part Time

$73k-90k (estimate)

4 Days Ago

Food Safety and Quality Assurance Specialist

Raising Cane's

Plano, TX | Full Time

$30k-39k (estimate)

1 Week Ago

Quality Assurance Specialist, CS - Bilingual (full-time)

$73k-89k (estimate)

Full Time | Business Services 2 Weeks Ago

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CreditAssociates is Hiring a Quality Assurance Specialist, CS - Bilingual (full-time) Near Plano, TX

CreditAssociates, an industry leading financial services company, is recruiting self-driven and career-minded individuals for an experienced Quality Assurance Specialist - Bilingual (Spanish/English)to support our rapidly expanding Customer Service team. In this role, our specialists are responsible for ensuring the quality and accuracy of information given on Customer Support calls by monitoring recorded and live telephone conversations.

What to Expect from Credit Associates:

A mission, purpose and culture driven company. We believe life is lived better debt-free.
A company committed to developing and promoting our people from within
Fast track growth opportunities based on your learning curve and performance, not tenure
Exceptional starting compensation of $45K to $50K per year in your first year
Additional compensation offered for bi-lingual candidates (English/Spanish)
Companywide functions include weekly lunches, recognition programs and wellness events.
Excellent benefits, including Medical, Dental, Vision and company paid Life Insurance.
Generous 401k plan with aggressive company match.
Flexible schedule that meets a positive work/life balance.
Convenient and updated office location in Plano, TX

What we expect for the right candidate:

You want your work to speak for itself, and you desire to grow quickly
You take initiative, set personal goals working independently, and are excited to work for a company who promotes based on performance, not tenure
You are an excellent communicator and good listener who can multitask
You must display the ability and skills to problem solve complex scenarios and are comfortable handling highly emotional clients
You are patient and skilled at asking open ended questions to uncover customers’ needs and offer specific solutions tailored for each situation
You are innately empathetic and can express empathy toward our clients’ situations and concerns. You leave a positive impression on every customer interaction.
You are dependable and follow-through with your commitments
You want a career with growth opportunities, not just a job

Responsibilities:

Review English and Spanish Customer Support calls:
- for legal compliance
- for quality assurance
- for call flow expectations and execution
- problem solving and program expectation setting
- when there is a client complaint
- to support continuing education
- to assess the effectiveness of training
Provide feedback and analysis on patterns observed on calls.
Document exceptional calls and techniques to be utilized in future training.
Work closely with Client Success Leaders and Training.
Responsibilities can change based on business needs

Qualifications:

Must be comfortable providing feedback in regard to problem solving and emotional resolution
- If you are not, please do not apply.
Experience in a fast-paced sales or customer service environment
1 year of call center experience helpful, not required.
Bilingual (English/Spanish) a plus and receives additional compensation
Financial services related experience a plus, not required.
Proficiency with Microsoft Office Suite and basic computer operations skills required. Experience using Salesforce and Vonage preferred.
High school diploma or equivalent education required, Bachelor’s degree a plus.

Come Join Us!
We are a premier debt resolution company which provides a fresh financial start for individuals with overwhelming debt problems. We live our credo, Carpe Diem (“Seize the Day”) and we do this each and every day. Our company growth is a direct reflection of the passion and dedication of our various teams. If you are looking for a unique career opportunity in a dynamic, growing and positively charged, high performance culture - we urge you to consider joining our family. We reward success and hard work!

We invite you to join us at https://jobs.jobvite.com/creditassociates

Benefits:

Excellent benefits, including Medical, Dental, Vision and company paid Life Insurance
Generous 401k plan with aggressive company match
Convenient location near Legacy West

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.