Description

Position Summary

The Process Accounting Representative II will process adjustments, transactions, or payments timely and accurately on credit card accounts. Research unidentified payments using the established criteria to make decisions on how to process transactions correctly and accurately. Responsible for updating and maintaining daily departmental reporting. Act as the backup for Quality monitoring. Act as an alternate to the Fed-line Operations. Initiate all necessary actions to safeguard the Bank’s assets.

Summary of Essential Job Functions

• Research and resolve daily On-line Research Requests (ORRs)
• Review and validate credit card financial transactions
• Validate and approve credit balance refunds (CBRs)
• Research and correct billing errors/payment issues within agreed upon service level agreements
• Process returned payments (paper and ACH) and fee adjustments
• Analyze various diagnostics and process the appropriate adjustments to accounts
• Prepare payments for deposit
• Perform daily quality control
• Ensure daily functions are completed accurately within the deadlines of the department
• Perform other duties as assigned

Position Requirements

• High school diploma or equivalent education is required
• Minimum of 2 years of payment exception experience
• Must have knowledge of posting adjustments to card members’ accounts
• Familiarity with accounting as it relates to the posting of debits and credits and the impact on the balance along with the ability to balance/reconcile general ledger accounts
• Excellent problem solving and resolution skills
• Intermediate computer skills including Microsoft Word and Excel is required to import/export, add, copy or modify data. Proficient in basic functions, such as but not limited to sum, count, average, find & replace and conditional formatting.
• 10-key by touch and type 45-50 words per minute
• Strong written and verbal communication skills
• Work under minimal supervision and exercise reasonable judgment in performing duties
• Ability to learn multiple applications and maneuver between multiple assignments
• Experience with FDR System and batch processing preferred
• Professional experience working in a fast-pace credit card industry within a back-office environment preferred

Credit One Bank, N.A. is a data-driven financial services company based in Las Vegas. Founded in 1984, Credit One Bank offers a spectrum of credit card products for people in all stages of financial life. Credit One Bank is an equal opportunity employer committed to diversity and inclusion and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin. Reasonable accommodations can be made for those who require them, including access to job applications and workplace accommodations. Employment at Credit One Bank is based on mutual consent (also known as at-will). This means that employees and the Bank may terminate the employment relationship at any time, with or without cause and with or without notice. Please contact the recruiter for this position to learn more. Credit One Bank does not accept unsolicited resumes from agencies and is not responsible for related fees.