Position Summary

Summary of Essential Job Functions

• Follow highly Regulatory processes on Card Member accounts with high level of accuracy
• Utilize attention to detail for future state projects providing intellectual insight and feedback
• Focus on processes and findings used to investigate and evaluate identified unusual activity
• Review cases for compliance accuracy and service-oriented results worked by others
• Perform root cause analysis and provide results to the various lines of business
• Follow policies, procedures and use sound judgment in reviewing and responding through the appropriate channel
• Communicate effectively; as multiple departments may be responsible for research, lines of communication must be maintained to bridge bifurcation
• Collaborate with various levels of management to present proposed ideas, share feedback for improvement to agent performance and new product launch results
• Communicate professionally with internal departments and external banking industry contacts
• Participate actively in discussions with cross-leadership to review trends and actions for improvement
• Manage escalated complaints while seeking amicable resolution
• Dedicate self to become a Subject Matter Expert in all fraud matters involving/impacting the customer and business
• Engage self in industry knowledge within and outside the Bank
• Perform other duties as assigned

Position Requirements

• 2 years Customer Service experience
• Excellent verbal/written communication and organizational skills
• Possess problem resolution abilities and is detail-oriented
• Ability to maneuver efficiently and effectively in a Windows environment, account maintenance systems and relevant external industry platforms
• Must be a self-starter with the ability to work independently and in a team setting with minimal supervision
• Extremely dependable and superior time management skills
• Presentation skills to cross leadership such as Report Out Board, Show-N-Tell, BPI/DMAIC

Credit One Bank, N.A. is a data-driven financial services company based in Las Vegas. Founded in 1984, Credit One Bank offers a spectrum of credit card products for people in all stages of financial life. Credit One Bank is an equal opportunity employer committed to diversity and inclusion and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin. Reasonable accommodations can be made for those who require them, including access to job applications and workplace accommodations. Employment at Credit One Bank is based on mutual consent (also known as at-will). This means that employees and the Bank may terminate the employment relationship at any time, with or without cause and with or without notice. Please contact the recruiter for this position to learn more. Credit One Bank does not accept unsolicited resumes from agencies and is not responsible for related fees.