We are seeking a Home Loans Sales Operations Manager for the Home Loan Origination Department.

The Sales Operations Manager is a critical role within our Home Loans Division, tasked with driving the success of our home loans initiatives. This role involves supporting the Home Loans Production Manager in achieving operational excellence for the Home Loans Sales Team. The scope of responsibilities is broad and includes Sales Support, Data Reporting & Analysis, System Management, Marketing Support, Compliance and Documentation, Policy & Procedure Management, and Training & Development. The role operates within a complex and fast-paced environment, requiring a keen attention to detail, adaptability to ambiguity, the ability to shift contexts, and an imaginative and entrepreneurial spirit. Success in this role will significantly contribute to our team’s performance and the overall success of our organization.

If you have management and financial institution experience, you should apply right away!

Highlights:

• Collaborate with realtors to understand their needs and provide recommendations for aligning loan products accordingly
• Contact perspective realtors and set up introductory meetings with Loan Officers
• Build, maintain, and continuously enhance data processes related to data integrity and analysis with an emphasis on automation
• Maintain all active and inactive realtors in CRM with an emphasis on accuracy and complete information
• Collaborate with Marketing Campaign Manager to monitor and optimize the Home Loans B2C marketing process
• Ensure compliance with established policies, procedures and job aides that satisfy regulatory requirements, internal and external audits

Experience:

Required

• 3 years of experience working for a financial institution and/or 3 years mortgage experience
• Customer service focus in a team environment

Preferred

• Management experience

Education:

Required

• High school diploma or equivalent

Preferred

• Bachelor degree, preferably in Business or related field

Skills & Knowledge:

Required

• Strong written and oral communication skills
• Excellent analytical and problem solving skills
• Strong research skills
• Establish and maintain good working relationships with team members
• Ability to work independently when necessary
• Strong leadership skills
• Organized, efficient and detail oriented
• Must be proficient in Microsoft office products, including outlook, word, excel
• Willingness to learn other assigned duties
• Team player

Schedule: Monday-Friday, 8:30 am-5:30 pm

Level of Work: 2C

Credit Human provides employees with many benefits from insurance coverage to college tuition reimbursement.

To get to know Credit Human and learn more about our benefits, visit our careers page at www.credithuman.com/careers.

Credit Human conducts employment background checks that may be used for decisions related to employment with Credit Human. Standard background checks performed on final candidates include NCUA Administrative and Prohibited Orders, ChexSystems, past employment verification, criminal history checks on convictions, and outstanding arrest warrants within the past seven years. Degree verifications are conducted if listed on the employment application. Additional background checks relevant to the role may include a motor vehicle registration check, credit check, and/or fingerprint card. Applicants must be currently authorized to work in the United States on a full-time basis.