Position Summary

The CAT Resource Coordinator is responsible for evaluating and recruiting qualified adjusters from the existing company roster.

They will establish a rapport and sell the benefits of working for the designated client while maintaining goodwill with the identified CAT adjusters through regular communication.

As a primary liaison with the CAT adjuster they provide support and issue resolution while seeking to remove issues and barriers to a successful deployment.

Gathers feedback and completes post deployment evaluations to measure CAT adjuster satisfaction and loyalty and recommends solutions to improve the overall community satisfaction.

Responsibilities

• Recruits and sell the adjusters on the benefits of working for dedicated client
• Disseminates pertinent information to adjusters including hiring, training, benefits, compensation, software / hardware issues and deployment.
• Handles CAT adjuster inquiries and resolves internal problems relating to payroll, benefits, assignments, training and certification.
• May assist with seminars and training classes.
• Performs other duties as requested by management.

Requirements

• Requires a high school diploma.
• 2-4 years years of recruiting or coordinating adjuster resources.
• Previous adjusting and claims industry experience with general office or customer service experience.
• Extensive overtime may be required during initial deployment when large catastrophe events occur.
• Industry background and knowledge
• Excellent interpersonal skills.
• Excellent telephone etiquette.
• Excellent verbal communication skills.
• Basic personal computer skills including word processing.
• Good time management and organizational ability.
• Analytical ability.

In addition to a competitive salary, Crawford offers you :

• Career advancement potential locally, nationally and internationally. Crawford & Company has more than 700 locations in 70 countries
• On-going training opportunities through every stage of your career
• Strong benefits package including matching 401k; health, dental, and life insurance; employee stock purchase plans; tuition reimbursement and so much more.

Last updated : 2024-05-16