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Receives and enters initial Notice of Loss information. Analyzes information and proofreads system entry for accuracy. Work from home opportunities will potentially be available.
Preferred:
Think all TPAs are the same? Think again. With Broadspire, our leading global third-party administrator (TPA), Crawford & Company is the consultative outsourcing partner that adapts to businesses’ needs and challenges at any point of the claims processing journey. We offer casualty claim and medical management services to assist large organizations in achieving their unique goals, increasing employee productivity and reducing the cost of risk through professional expertise, technology and data analytics.
As part of the One Crawford family, Broadspire brings together the best and brightest people in the industry to deliver smart, thoughtful solutions to our clients, and we are guided by our collective value system: RESTORE.
At Crawford, we:
We believe in leading by example – at work and in our communities. We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in mission, vision and values. Learn more at www.crawfordandcompany.com.
In addition to a competitive salary, Crawford offers you:
Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.#LI-EC1
Other
Business Services
$33k-43k (estimate)
04/24/2024
04/27/2024
crawfordgroup.com
SAN JOSE, CA
25 - 50
1997
Private
MONTE CRAWFORD
<$5M
Business Services
Crawford Group is a consulting firm that connects event and marketing communication professionals for their marketing services.
The job skills required for Contact Center Agent I include Customer Service, Call Center, Claim Processing, etc. Having related job skills and expertise will give you an advantage when applying to be a Contact Center Agent I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Contact Center Agent I. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Contact Center Agent I positions, which can be used as a reference in future career path planning. As a Contact Center Agent I, it can be promoted into senior positions as a Contact Center Representative II - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Contact Center Agent I. You can explore the career advancement for a Contact Center Agent I below and select your interested title to get hiring information.
If you are interested in becoming a Contact Center Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Contact Center Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Contact Center Agent job description and responsibilities
Contact center agents may handle anything from simple account questions and bill payments, to pre-sales questions, account closures, and complaints.
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Agents are responsible for making outbound calls to set appointments and gather survey data.
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From enhancing the customer experience to up-selling and cross-selling, contact center agents can serve several functions as an extension of customer support or customer service operations.
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Take care of customer's concerns and empathize with what the customer could be experiencing.
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Answers routine call inquiries regarding the company product and service information by following standard scripts and procedures. Researches and resolves complaints to ensure customer retention and satisfaction.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Contact Center Agent jobs
Contact center agents who can remain positive with a frustrated customer can help add to a positive experience by making the client feel validated and heard rather than rushed and unimportant.
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To be an outstanding contact centers agent, move away from word-for-word scripts and adapt to a more flexible model.
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Agents should enjoy teamwork and demonstrate qualities like assertiveness and sociability.
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Agents have to be flexible and act fast, as sometimes they might encounter unexpected roadblocks.
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Consistently attend to trainings, listen carefully to quality and coaching.
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Step 3: View the best colleges and universities for Contact Center Agent.