Overview

The Production Manager will support the General Manager with leading the shop’s operations and ensuring it meets or exceeds corporate goals for customer service, gross profit and operational efficiency. The ideal candidate must have a high level of technical expertise in collision repair estimatics, production and managing customer relationships. The ability to support all departments/customers, and assist in file closing, payroll, time clocks, interview process and teammate coaching. You will obtain strong leadership and team-building skills necessary to successfully run a location.

Responsibilities

• Manage the front and back of shop from vehicle intake through delivery to ensure a high level of shop throughput, production quality and efficiency, such that the location meets or surpasses KPIs
• Responsible for assisting General Manager with assigning repair jobs to Body Technicians and prioritizing vehicles for teardown or paint
• Support teammates during peak times by receiving customers, checking-in vehicles and writing estimates as needed
• Ensure all repairs are in line with Crash Champions and I-Car quality standards, all repairs are billed accurately and correctly, and back of shop PPE protocol is upheld for teammate safety
• Ensure production staff adheres to punch- in/out guidelines and flag-hour procedures for weekly payroll processing and manage staff PTO, vacation or leave
• Responsible for understanding all teammate position requirements, interviewing, and hiring the best candidates for roles based on skills and experience, and providing individual teammate performance coaching, feedback and support for growth/progression opportunities.

Qualifications

• Aptitude in decision-making and problem solving
• Ability to work collaboratively with others to meet shared objectives
• Ability to meet deadlines and achieve successful results
• Proficient knowledge and use of estimating software
• Proficient with Computers and other technology
• Valid Driver’s License is required
• Legally authorized to work in the United States

Benefits:

• Bilingual (Spanish)
• I-Car certification
• Knowledge of Collision Industry including high-level knowledge of insurance procedures and requirements for a variety of carriers
• Previous experience working in CCC ONE Total Repair Platform