Responsibilities:

• Receive and process service requests from clients, sales, and management via phone, email, or online portal.
• Communicate with vendors to confirm timely delivery of materials, rental equipment, or sub-contractor support, communicate updates on service status, and address any concerns to customers and management.
• Provide administrative support to the service department, including maintaining files, creating purchase orders for all branch purchase job and non-job related, processing invoices,
• Schedule service jobs and projects and assign technicians based on availability and expertise.
• Communicate with clients to confirm appointments, provide updates on service status, and address any concerns.
• Coordinate with technicians to ensure they have the necessary equipment and materials to complete service tasks.
• Monitor service activities to ensure they are completed on time and meet safety and quality standards while ensuring proper customer experience and profitability.
• Track and document service requests, including client information, service details, and resolution outcomes.
• Collaborate with other departments, such as sales and operations, to coordinate service activities and support business objectives.

Qualifications:

• A bachelor's degree in business administration, customer service, or a related field is preferred. With proven experience in customer service or service coordination roles, the primary focus.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with ERP and CRM software.
• Excellent communication and interpersonal skills, with the ability to interact effectively with clients and colleagues.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities.
• Ability to work independently and collaboratively in a fast-paced environment.
• Flexibility to adapt to changing priorities and handle unexpected challenges.
• Knowledge of service management principles and best practices preferred.