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*Qualifications may warrant placement in a different job level*

Conducts organizational studies and evaluations, designs systems and procedures, conducts work simplifications and measurement studies and prepares operations and procedures manuals to assist management in operating more efficiently and effectively.
Develops and assists in tracking metrics for business processes. Collects, documents, and maintains business requirements for technology and business process driven projects or tasks. Supports established relationships with business counterparts and becomes a credible partner, who seeks to understand business issues. Creates benchmarks and insights based on analytic techniques to address issues and improve financial and operational performance.

• Gathers and organizes information on problems or procedures.
• Analyzes data gathered and develops solutions or alternative methods of proceeding.
• Confers with personnel concerned to ensure successful functioning of newly implemented systems or procedures.
• Creates and reviews analytical/statistical reports and confers with management and users about format, distribution and purpose, and to identify problems and improvements.
• Conducts on-site observation and personnel interviews to determine work-flow processes and needs.
• Prepares manuals and trains workers in use of new forms, reports, procedures or equipment, according to organizational policy.
• Designs, evaluates, recommends and approves changes of forms and reports.
• Plans study of work problems and procedures, such as organizational change, communications, information flow, integrated production methods, inventory control or cost analysis.
• Plans and facilitates meetings and communications within assigned department.
• Communicates effectively in writing in response to periodic internal and/or external customer correspondence.
• Provides business costs and/or operations analysis.
• Develops methods for communicating key performance indicators to business unit area (internal and external customers) and contributes to scorecard efforts to provide appropriate detail on improvements.
• Performs other duties as assigned.

• Knowledge of SAP
• Master's Degree in Business Administration, Human Resources, Accounting, or Economics