Continental Properties is looking for a Manager of Centralization to join our Multifamily Operations team. As the Manager of Centralization, you are responsible for overseeing centralization efforts throughout Continental, playing a crucial role in streamlining processes, consolidating resources, and optimizing efficiency for our onsite operations. You play a vital role in developing and executing a strategic vision that enhances productivity, reduces costs, and further promotes centralization throughout the organization. In this position, you’ll be responsible for leading a team of specialists, setting up metrics to gauge performance and success, and ensuring consistency in execution. You will report directly to our Director of Operational Excellence.

This position can work remote with periodic visits to our home office in Menomonee Falls, WI and well as our communities.

Essential Responsibilities:

• Collaborate with Operations Leadership to define objectives and develop strategic plans for implementing centralized processes and systems.
• Analyze existing workflows to improve efficiency and reduce costs.
• You will establish standardized procedures to ensure consistency across centralized functions.
• Implement metrics and KPIs to measure the effectiveness of centralization efforts and identify areas for continuous improvement.
• Partner with Operations Leadership to evaluate technology and develop training programs to support centralization objectives.
• Audit new lease paperwork and customer communications to ensure customer experience standards are being met.

Skills for Success:

• Bachelor’s Degree in Business Administration or similar field
• Strong track record in process improvement and project management
• Strong analytical, change management, and strategic thinking
• Three or more years of experience directly leading and managing employees in a remote environment

What Sets Us Apart:

Continental Properties is a great place to work, as evidenced by our consecutive Top Workplace awards. Here are some of the reasons that our team members vote for us as a Top Workplace:

• A company culture that encourages innovation and empowers team members to act as leaders by providing the opportunities, training, and tools essential to achieving a successful and meaningful career
• Industry-leading compensation and benefits package including Medical, Dental, and Vision Plan options, flexible spending accounts for medical and dependent care reimbursement, 401(k) with company match and company provided life and disability insurance
• An excellent work environment with potential for long-term growth in the industry, paid professional memberships and professional activities (conferences and workshops) and a tuition and certification reimbursement program
• Paid holidays and lucrative vacation time; half days on Fridays during designated months
• Participation in our Building Above and Beyond (BAAB) incentive program that rewards team members based on the success of the company as measured against clearly defined goals
• For team members who are interested, informal offsite gatherings and company sponsored lunches on a monthly basis
• 6-weeks paid parental leave with family-forming & fertility benefits (up to 12-weeks for birth mothers)
• On-demand mental health support and an employee assistance program
• You Belong Here Committee focused on promoting and inclusive and equitable work environment

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

We comply with the Americans with Disabilities Act (ADA), and all applicable state and local fair employment practices laws, and are committed to providing equal employment opportunities to qualified individuals with disabilities.

For the benefit of our residents, the communities we serve, and our co-workers, all applicants are required to pass a post-offer criminal background check prior to joining the Continental team