Overview

JOIN OUR TEAM! HERE ARE JUST A FEW OF THE REASONS WHY YOU WILL LOVE IT HERE 

Generous Time Off - Generous time off policies - over 3 weeks off your first year

Company Paid Premiums for Short and Long Term Disability

100% Company paid coverage for Life Insurance, Health Advocacy and Employee Assistance Program

Health Care Coverage - Coverage for medical, dental and vision starts the 1st of the month after 30 days with a Generous Company contribution to Health Savings Account for enrollees in HSA qualified medical plan

Annual Merit Plus Other Pay Incentives

Tuition Reimbursement

Climate Controlled Facility

The client services specialist is responsible creating cards from the beginning stage to the finished product while interacting with multiple internal departments, communicating with internal and external customers daily, and ensuring the cards contain the graphics, art, and details as specified by the client. The client services specialist is a self-starter, proactive thinker, and a go-getter.

Responsibilities

Duties and Responsibilities:

• Analyze conversion data, provide solutions for implementing program data efficiently and accurately. 
• Create implementation timelines for client and company use. 
• Distribute timeline to internal customers and external clients for approval and use throughout conversion. 
• Coordinate company resources required for conversion.
• Facilitate effective information exchange between client and internal customers. 
• Conduct thorough needs analysis for assigned conversions or projects and seek support from customers based on needs. 
• Serve as project manager for efficiency improvements for Client Services as directed by Client Services Manager. 
• Communicate conversion / project status to department head via written and verbal reports.
• Act as an empowered liaison between CPI Card Group external clients and CPI Card Group internal customers providing exceptional service to all clients.

Qualifications

Qualifications:

• Strong analytical problem solving skills, identifying and resolving unique problems.
• Relatable to multiple individual processes to the overall project. 
• Attention to detail in the individual processes is important to overall project.
• Excellent written and oral communication skills as well as strong interpersonal skills. 
• Computer literacy, including MS Excel, Word, and Outlook.
• Outstanding administrative proficiency and customer service skills.
• Ability to handle pressure of multiple deadlines while maintaining composure and professionalism.

Requirements: 

• High school diploma or GED, Bachelor's preferred, previous commercial / retail banking experience is preferred. Related experience may be a substitute for education.
• Elementary English proficiency communication skills necessary

Company Overview:CPI Card Group® is a payment technology company and leading provider of credit, debit and prepaid solutions delivered physically, digitally and on-demand. CPI helps our customers foster connections and build their brands through innovative and reliable solutions, including financial payment cards, personalization and fulfillment, and Software-as-a-Service (SaaS) instant issuance. Learn more at www.cpicardgroup.com.

Benefits:Competitive pay rates and an inclusive, empowering and rewarding culture.Solid benefits package including Medical, Dental, Vision, Long Term Disability, Short Term Disability, Life Insurance, Accident Insurance, Critical Illness Insurance, FSA, HSA, Vacation and Holiday Pay, Tuition Reimbursement and 401(k) with a competitive company match percentage.

CPI is an Equal Opportunity Employer, including disability/vets. A complete background including drug screen is contingent upon hire.