Company Description Job DescriptionResponsibilities: Perform Senior Analyst activities related to support for our acute care Midas application1. System ImplementationRegularly meets with users, vendors, and IS staff to develop/modify system specifications.Designs solutions for applications and prepares the appropriate documentation.Supervises development of test data, system testing and documentation for all phases of the application development life cycle.Performs Q/A on application functionality.Researches and resolves implementation-related Customer Support Center Tickets.Adheres to appropriate company Project Management standards.Ensures strict adherence to work plans, reporting all serious deviations to management.Oversees the training of users in operating procedures for application.Provides on call after hours support as required2. System Maintenance/SupportResearches and resolves Customer Support Center Tickets including major application upgrades.Adheres to Service Level and Change Management Policies.Provides on-call support as scheduled.Establishes and maintains regular communications with user community.Conducts data analysis and provides in-depth ad-hoc reporting which results in recommendations for system/process changes which impact the end-user and the enterpriseMaintains all documentation of the Midas Care Management, Seeker and STATIT systemsEvaluates procedures and operations as they relate to information technology and MIDAS system implementation processes3. Administration and OversightProvides technical support and guidance to other team members as required.Maintains Service Excellence principles.Prepares and promptly submits all routine and special reports.Interviews applicants for vacant positions as needed using appropriate interview techniques.Contributes to performance evaluation of junior staff members as needed.Keeps management well informed of activities, needs, problems.Performs other tasks as required by management.4. Perform other duties as assigned.QualificationsRequirements: Associate's Degree, Bachelor's Degree preferred5 to 7 plus years of experienceFive or more years of Clinical Information Systems experience in acute care, multi-facility setting supporting the Midas application or two or more of the following modules: Quality, Case Management, Risk Management, Patient Relations or Infectious DiseaseExperienced report writers or individuals who have worked with the application and have advanced functional knowledge of Midas would be considered for this position.Working knowledge of clinical system application design, development, implementation, enhancement, support methods and practices.Comprehensive working knowledge of clinical application analysis, design, build, deployment and modification as well as troubleshooting techniques.Ability to work with end users to determined software specifications, hardware requirements and process improvement workflows.Ability to create system documentation, project plans, test scripts and education materials.Working knowledge of project management methodology, ITIL and IS standards, change control, quality and system performance methods and metrics.Working knowledge of project and life cycle management methodology.General familiarity of end user business practices, concepts and terminology sufficient to support the clinical applications.Language proficiency in English, with excellent written and verbal skills.Additional InformationAll your information will be kept confidential according to EEO guidelines.