Coyne's is now a 100% Employee Trust-owned company! To succeed together, we value employee ideas, opinions, and input. One primary benefit of an employee-owned company is that we all have a vested interest in the success of Coyne's.

The purpose of this position is to interact with our guests and ensure they have a great experience when dining with us. Servers are responsible for positive guest interactions while serving guests in a friendly and efficient manner. At all times, servers are expected to be attentive to our guest needs and making them feel welcome, comfortable, important and relaxed. Servers are expected to have some basic cooking, wine, beer and liquor knowledge.

General Responsibilities

• Prepare, clean and level tables, make sure side stations are stocked.
• Stay updated on current menu choices, specialties and menu deviations, knowing if the kitchen or bar staffs are running out of any items...etc.
• Present menus, suggest dishes, assist in drink selection, inform customers about food preparation details, communicate specific customer needs or allergies to the cooks.
• Maintain proper dining experience, deliver items, fulfill customer needs, offer desserts and drinks, remove courses, replenish utensils, refill glasses.
• Properly tableside wine service.
• Obtain revenues, issue receipts, accept payments, return the change.
• Perform basic cleaning tasks and side-work as needed or directed by supervisor.
• Fill in for absent staff as needed.
• Assist with special events as needed.
• Greet all guests at the door and at the tables warmly with an appropriate greeting.
• Adhere to grooming and appearance standards consistently.
• Understand and can communicate distillery products and processes.

Job Qualifications

Education:

• High school diploma or equivalent preferred.

Experience:

• 3 years of previous serving experience required.
• Excellent oral communication skills required.
• Positive interpersonal skills required.
• Must speak English fluently and be able to write in basic English.

License/Qualifications:

• Servsafe alcohol training certification (or equivalent)

FLSA Information

Management Activities:

•None

Discretion / Independent Judgment:

This position does represent the company in handling complaints, arbitrating disputes or resolving grievances, as a Server you will be expected to work with guests to ensure satisfaction. A Server will have to take initiative and get creative in resolving guest challenges and involve a supervisor as previously outlined methods appear unsuccessful.

ADA Information

Physical Requirements:

• Ability to speak and hear.
• Close and distance vision.
• Frequent walking with some standing at times.
• Will walk for long periods of time, possibly extended distances.
• Frequently lifts/carries up to 25 lbs.
• Occasionally lifts/carries up to 50 lbs.
• Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.
• Able to reach hands and arms in any direction and kneel and stoop repeatedly.

Working Conditions:

• May be indoor or outdoor setting depending on season and location.
• Varied weather conditions are expected.
• Will work near moving or mechanical parts.
• May work near toxic/caustic chemicals and with fumes or airborne particles.
• Varying schedule to include evenings, holidays and extended hours as business dictates