Best in Class Work Environment

• 5x Modern Healthcare Best Places to work
• America’s Greatest Workplaces 2023 – Newsweek
• Best Employers for New Grads 2023- Forbes
• Greatest Workplace for Women 2023 - Newsweek

Benefits

• Robust, fully customizable benefits package including Medical/Vision/Dental and more!
  • No cost eCare visits
  • Employer-provided mental health services for employees and eligible family members
• Retirement with employer match up to 5%
• Tuition discounts and reimbursement available for continuing your education
• Free and convenient parking
• CoxHealth Fitness Center and Child Care discounts
• Onsite delivery for CoxHealth Pharmacies and 1906 Employee Store

Job Summary

• A Patient Care Representative III will be responsible for delivery, set-up and education of durable medical equipment and supplies, which could occur in the customer home, Home Support office or clinic/hospital settings. Provides 24-hour/day coverage to Home Support customers and triage all calls effectively. They will also be responsible for some referral intake and warehouse duties.

Job Requirements

• Education
  • Required: High School Diploma or Equivalent
• Experience
  • No Previous Experience Required
• Skills
  • Must be able to use computer/software systems, phone system in order to transmit orders.
  • Markets and represents Home Support in a positive and professional manner at all times.
  • Possesses the ability to communicate as a team when problem solving, discussing comments, ideas and issues with co-workers and supervisors.
  • Familiar and compliant with regulatory agencies and CoxHealth Home Support policy and procedures as it relates to their job.
  • Demonstrates timeliness, courtesy, sincerity and patience when dealing with internal and external customers. Maintains a clean and organized work area in order to facilitate timely order placement and easy order tracking Utilizes supplies in an efficient manner and orients and maintains a thorough working knowledge of the warehouse and inventory management systems.
  • Effectively maintains current knowledge of respiratory and DME equipment and trends related to home care.
  • Defines hospital emergency codes, OSHA standards, infection control methods and performs lifting principles in completing the job. Practices safety principles in completing job.
  • Able to communicate the problems/needs of the PCR III job responsibilities and of a patient or customer well and through the appropriate channels
  • Utilizes current committee structures and formal line of communication to promote problem solving and decision making and to communicate results.
  • Utilizes standards, guidelines and protocols for optimal care delivery. Incorporate data and information to continually improve care and practice to enhance outcome.
  • Familiar and compliant with DOT, Joint Commission, OSHA, FDA regulations and CoxHealth Home Support policy and procedure as it relates to their job.
• Licensure/Certification/Registration
  • Required: Must obtain Class E Driver's License within 30 days of hire