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Cox is Hiring a Senior Customer Care Specialist (Dealertrack) Near Atlanta, GA
The Senior Customer Care Specialist role will be a valued part of our Client Services Group . This role will be expected to complete all responsibilities listed within their operational area.
This is a fully remote role, though candidates must be comfortable working in the Eastern Time Zone.
Schedule:
- The selected candidate will work a schedule of 10:30AM - 7:00PM (EST), Monday - Friday.
- Engage customers and determine how to assist them.
- Answer and effectively respond to inbound phone calls via call center applications
- Respond to inquiries on vehicle titling and registration processes for various dealers, state motor vehicle agencies, customers, and clients
- Use company proprietary software for research, data entry, and account follow-up activity.
- Follow instructions and maintain workflow standards.
- Attain production and quality goals.
- Adhere to all company policies and procedures.
- Assist with Special Projects.
- Perform other duties as necessary.
- Ability to work a flexible schedule as needed, including occasional mandatory overtime.
Minimum
* High School Diploma/GED and 5 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 3 years' experience; or 7 years' experience in a related field such as customer service
* Requires strong knowledge of applications such Microsoft Word, Excel, PowerPoint etc.
* Excellent communication skills, data entry skills, ability to type 35 WPM or greater with 99.6% accuracy
Preferred
- Knowledge of:
- Client requirements for DMV and related documents (such as Automotive Titles)
- Various state DMV forms and their use by the company
- Company proprietary software and knowledge of state abbreviations
- Good organizational, verbal and written communication skills; and the ability to adapt
- Experience working in a call center, customer service-related environment
Compensation:
Hourly base pay rate is $21.06 - $31.63/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.
About Cox Automotive
At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What's more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today!
About Cox
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
Job Summary
Full Time
Durable Manufacturing
$56k-73k (estimate)
05/03/2024
05/08/2024
The job skills required for Senior Customer Care Specialist (Dealertrack) include Client Service, Customer Service, Written Communication, Communication Skills, Planning, Futures, etc. Having related job skills and expertise will give you an advantage when applying to be a Senior Customer Care Specialist (Dealertrack). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Senior Customer Care Specialist (Dealertrack). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Senior Customer Care Specialist (Dealertrack) positions, which can be used as a reference in future career path planning. As a Senior Customer Care Specialist (Dealertrack), it can be promoted into senior positions as a Client Service Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Senior Customer Care Specialist (Dealertrack). You can explore the career advancement for a Senior Customer Care Specialist (Dealertrack) below and select your interested title to get hiring information.
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