1 Customer Retention Representative Job in Summerlin South, NV
Cox Communications is Hiring a Customer Retention Representative Near Summerlin South, NV
Job Description
Our customers are the lifeblood of our business. In this role, you are the last line of defense, and the reason our customers stay with us.
Through building meaningful relationships through each customer interaction, you'll be able to retain, upgrade and/or add new services.
If you are looking for a challenging yet rewarding career where you'll use your persuasive skillset to help our customers rediscover the value of their Cox services, this role will do exactly that. Cox Communications, part of the Cox family of businesses, may be the place for you and we're hiring a Customer Retention Representative .
The Customer Retention Representative is a full-time position currently working in the office. Upon completion of training and ramp-up period, there is a possibility to have flexible hybrid / work from home options long-term, based on business needs. Call center hours of operation are 5am - 8pm, Mon - Fri and 6am - 6pm, Sat; shift schedule will be determined at time of hire and subject to change.
As part of a customer loyalty driven team, highly motivated individuals could receive a targeted annual amount of $53,763 . This reflects the fulltime hourly base rate of at least $16.04 and target commission is $1,700 a month. There is potential to earn up to and beyond $70,000 annually as a high performer. Employees also receive a ramp period of 2 months to adjust to commission earnings.
You must live within the area of Las Vegas, NV.
What You'll Do
- You'll take calls from customers who are considering downgrading or disconnecting, listening to their concerns and steering them toward solutions so that we can turn the corner on their experience with us
- You'll have transparent conversations to help customers understand the value of existing Cox products and services while uncovering the need to add additional products and services.
- Along the way, you'll also reaffirm the needs of each customer's household and influence or solidify the why Cox products and services satisfy their needs.
- You'll upsell, cross-sell, and work to retain every customer with whom you interact
- You'll negotiate pricing and identify new opportunities while actively engaging in conversation about our competitors and the value Cox provides (following company guidelines, of course)
- You'll use our customer database to tailor solutions and help customers understand their billing
How do we retain our Retention Reps? Well, when it comes to our employees, we understand that keeping you onboard begins with keeping you happy. Here are just a few ways we do our best to keep you here:
- First, there's Cox's highly competitive pay and other compensation perks (401k company match, comprehensive medical benefits, etc.). We also offer free Internet, and discounts on other Cox services valued at up to $300 per month. We offer tuition reimbursement for academic pursuits, adoption assistance, paid time off to volunteer, childcare and eldercare resources, pet insurance and much more.
- Good work should be rewarded, and not just with a healthy paycheck. The Cox culture is one that values people more than technology, so it's our goal to make sure you feel recognized for your contributions. It's also important to work alongside colleagues who "get you". At Cox, you'll find a workplace where relationships are crafted with care and successes are celebrated with high fives. We strive to create an environment where you can do you, and everyone from leadership to new hires can support and feel supported.
- Growth is a good thing, and you'll have opportunities to learn and train so you can sharpen your skills and explore opportunities within the Cox family of businesses that will continue to challenge and empower you. In the future, you may have the opportunity to cultivate customer relationships in other sectors where we operate like cleantech, health care and new forms of transportation mobility.
You're a persistent and resilient individual, who understands that change is a part of every salesperson's life, and you not only adapt, but look forward to change. You're driven and influential, utilizing those skills of persuasion to negotiate with customers and help them find products and services that fit their needs while maintaining revenue. You understand that value is the most important part of any sales offer, and you're not afraid to talk about price or the competition, because you know your offer has value. You're a self-starter, who has a familiarity with technology. Your sales approach is consultative because you understand that the customer doesn't always know what's available to them, so digging deep and understanding their needs is more valuable than just taking their order.
Qualifications:
Minimum
- High school diploma, GED, or relevant work experience
- Effective communication skills
- Excellent computer skills
- Demonstrated ability to multi-task
- Excellent interpersonal skills to work effectively with teams
- Excellent ability to persuade others through indirect influence
- Ability to seek out opportunities and take initiative with little or no direction
- Demonstrated capacity to thrive in a high-change, often ambiguous business environment
- Ability to establish customer relationships in a fast-paced environment
- Experience in the telecommunications industry
- 1 years in a sales quota or retention environment
- 2 years' experience in related field (i.e. Retail, Training, Indirect Sales, etc.)
USD 12.50 - 18.75 per hour
Compensation:
Hourly pay rate is $12.50 - $18.75/hour. The hourly rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the hourly range identified herein, this role is also eligible for an annual incentive/commission target of $20,400.00.
Benefits:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.
About Cox Communications
Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today!
About Cox
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
Job Summary
Full Time
Television & Broadcasting
$40k-50k (estimate)
04/27/2024
06/26/2024
cox.com
EL CAJON, CA
15,000 - 50,000
1964
$5B - $10B
Television & Broadcasting
Related Companies
About Cox Communications
Cox Communications is committed to creating more moments of real human connection. We bring people closer to family and friends through technology thats inspired by a culture that puts people first, and were always working to improve life in the communities we serve. Our world-class broadband applications and services are helping create smart homes and smart cities that will bring more comfort, convenience, security, entertainment and connectivity to the lives of the people we serve. Our company is full of dreamers and doers; people who make plans and who make things happen. And, of course, pe...ople who have fun doing it. In short, people like you. Join the Cox team and make your mark!
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The job skills required for Customer Retention Representative include Call Center, Products and Services, Billing, Planning, Futures, Listening, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Retention Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Retention Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Retention Representative positions, which can be used as a reference in future career path planning. As a Customer Retention Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Retention Representative. You can explore the career advancement for a Customer Retention Representative below and select your interested title to get hiring information.
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