1 Client Experience Manager I (RapidScale) Job in Arizona, AZ
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Cox Communications is Hiring a Remote Client Experience Manager I (RapidScale)
Duties and Responsibilities
- Nurture and grow a productive business relationship with assigned customers by utilizing a consistent communications plan as well as initiating pro-active contact with assigned customers
- Facilitate the retention and renewal of existing customer base
- Recognize, nurture, and achieve revenue growth from existing customers
- Actively build and refresh a customer contact list for reference
- On-board and steward RapidScale customers throughout their life-cycle across a variety of requests including MACD, training, escalation, billing, competitive negotiation
- Support sales efforts by working cooperatively in conjunction with Sales Management and Channel Leaders
- Recognize and report on improvement opportunities in a constructive manner
- Properly protect all customer information
- Cooperate in a timely manner with all management requests for reports or information
- Attend company and team meetings, as well as onsite and offsite customer meetings, trainings & events Perform special projects as requiredEDUCATION / EXPERIENCE & OTHER MINIMUM QUALIFICATIONS REQUIRED:
- Bachelor's degree in a related discipline and 2 years' experience in a related field or 6 years' experience in a related field in lieu of a degree.
- Experience in customer base management, inside sales, channel management
- Knowledge of account management duties
- Excellent communication, presentation, writing and editorial abilities Excellent organizational, follow-up and time management skillsInter-Relationships
- Role requires the ability to work within a cooperative team environment as well as perform assignments autonomously. This position will require working with several departments and different personalities.Working Environment
The minimum qualifications listed below are representative of the knowledge, skill, and ability necessary for an individual to perform each essential duty satisfactorily. Reasonable amounts of training are provided.
Educational & Skill Requirements
Fast-paced, deadline-driven, positive, and high energy environment. Must operate with a high sense of urgency.
USD 45,500.00 - 68,300.00 per year
Compensation:
Compensation includes a base salary of $45,500.00 - $68,300.00. The salary rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the salary range identified herein, this role is also eligible for an annual incentive/commission target of $72,000.00.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.
About Cox Communications
Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today!
About Cox
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
Job Summary
Full Time
Television & Broadcasting
$100k-133k (estimate)
05/22/2024
05/24/2024
cox.com
EL CAJON, CA
15,000 - 50,000
1964
$5B - $10B
Television & Broadcasting
Related Companies
About Cox Communications
Cox Communications is committed to creating more moments of real human connection. We bring people closer to family and friends through technology thats inspired by a culture that puts people first, and were always working to improve life in the communities we serve. Our world-class broadband applications and services are helping create smart homes and smart cities that will bring more comfort, convenience, security, entertainment and connectivity to the lives of the people we serve. Our company is full of dreamers and doers; people who make plans and who make things happen. And, of course, pe...ople who have fun doing it. In short, people like you. Join the Cox team and make your mark!
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The job skills required for Client Experience Manager I (RapidScale) include Account Management, Presentation, Planning, Time Management, Billing, Innovation, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Experience Manager I (RapidScale). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Experience Manager I (RapidScale). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Client Experience Manager I (RapidScale) positions, which can be used as a reference in future career path planning. As a Client Experience Manager I (RapidScale), it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Experience Manager I (RapidScale). You can explore the career advancement for a Client Experience Manager I (RapidScale) below and select your interested title to get hiring information.
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