1 Billing Analyst I Job in Metairie, LA
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Cox Communications is Hiring a Remote Billing Analyst I
**Internal employees may reside in any CCI Market location.**
RESPONSIBILITIES:
- Researches and resolves billing issues and discrepancies.
- Concludes timely review of escalated customer bills within Salesforce Ticketing
- Utilizes Salesforce ticketing system to record all customer interactions and changes made to customer accounts.
- Research data entry errors that impact revenue and billing reports and communicates issues to appropriate contacts.
- Reviews data in billing databases to ensure reflection of appropriate charges and changes due to new billing, renewals, removals, or cancellations.
- Identifies root cause of billing/rating issues and coordinates resolution with appropriate departments.
- Monitors customer contracts to ensure the billing of services are appropriate and accurate.
- Responsible for emailing customer's requested documentation (invoices, credit memo's and/or other statements), as well as directing customers to the Customer Portal
- Processes credit card payments, sends new links where necessary.
- Escalates clients' requests for terms outside of the norm to Manager for approval.
- Maintains standards as established through existing measures and procedures.
- Provides ongoing billing training and education to customers on the RapidScale Portal
- Identifies anomalies that affect billing by noticing trends in customer-based issues.
- Maintains, reviews, and analyzes data files and billing system for inconsistencies, troubleshoots data integrity issues and develops cleanup strategy if needed.
- Assists Accounts Receivable with ad hoc Collections notices and other requests.
- Ensures account integrity through following through on failures both payments and invoices.
- Responds to email inquiries regarding invoices, customers' account manager, and usage, directing to Leaders if escalation is needed.
- Ensures special term (e.g., annual billing) documents are linked to proper accounts.
- Ensures the payment terms and methods are set to default unless proper addendum is attached or documented on account.
- Bachelor's Degree with one or more years of experience preferred in related field Finance and/or Billing. A non-degreed candidate will have 4 years of related experience.
- Requires strong knowledge of Microsoft Word, Excel, PowerPoint
- Experience with Salesforce and/or Zuora Billing a plus
- Organization and time-management skills
- Attention to detail.
- Teamwork
- Excellent communication skills
- Problem solving skills.
- Ability to work independently and meet tight deadlines.
Compensation:
Compensation includes a base salary of $43,800.00 - $65,800.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.
About Cox Communications
Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today!
About Cox
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
Job Summary
Full Time
Television & Broadcasting
$49k-67k (estimate)
04/29/2024
05/06/2024
cox.com
EL CAJON, CA
15,000 - 50,000
1964
$5B - $10B
Television & Broadcasting
Related Companies
About Cox Communications
Cox Communications is committed to creating more moments of real human connection. We bring people closer to family and friends through technology thats inspired by a culture that puts people first, and were always working to improve life in the communities we serve. Our world-class broadband applications and services are helping create smart homes and smart cities that will bring more comfort, convenience, security, entertainment and connectivity to the lives of the people we serve. Our company is full of dreamers and doers; people who make plans and who make things happen. And, of course, pe...ople who have fun doing it. In short, people like you. Join the Cox team and make your mark!
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The job skills required for Billing Analyst I include Billing, Accounts Receivable, Problem Solving, Billing Systems, Data Entry, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Billing Analyst I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Billing Analyst I. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Billing Analyst I positions, which can be used as a reference in future career path planning. As a Billing Analyst I, it can be promoted into senior positions as a Billing Analyst II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Billing Analyst I. You can explore the career advancement for a Billing Analyst I below and select your interested title to get hiring information.
If you are interested in becoming a Billing Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Billing Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
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Step 3: View the best colleges and universities for Billing Analyst.
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