Job Description

This position ensures the accurate and efficient processing of vehicle titles by verifying title information is correct, maintaining knowledge of current laws regarding vehicle titles, and interacting with customers and regulatory agencies to resolve title issues.

Job Responsibilities :

• Process and re-assign titles for vehicles sold by the auction.
• Examine vehicle title for accuracy and conformity to specified requirements. Verify acceptance of the title in the state for which it is filed.

Confirm accurate title VIN number, odometer reading, releases of liens, and that titles contain no alteration, etc.

• Determine negotiability of title document and assess for potential fraud. Report any title discrepancies.
• Resolve titling issues through interaction with customers, dealers and regulatory agencies. Work with manager / supervisor to negotiate price adjustment between buyer and seller for a title problem, if necessary.
• Maintain knowledge of current DMV laws and regulations as they relate to vehicle titles and interpret titling regulations in each state for which vehicles are processed.
• Receive and route telephone calls in a courteous and efficient manner to the appropriate personnel or department.
• Perform other duties such as processing sale day transactions and providing customer service.
• Run outstanding title reports, review and contact sellers regarding outstanding titles.
• Issue gate passes for no-sale vehicles and purchases.
• Run 15-day outstanding title report for consignment vehicles sold without title. Match invoices against report and contact sellers to obtain title.

Notate title status in system.

• Assist with title and check audits.
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such.

Actively participate in support of all safety activities aligned with Safety Excellence.

• Perform other duties as assigned by management.
• May be required to work overtime (more than 40 hours per week) as business needs dictate.

Qualifications : Minimum

Minimum

• High School Diploma / GED and 3 years’ experience in a related field.
• OR the right candidate could also have a different combination, such as any level degree / certification beyond a HS diploma / GED in a related discipline and up to 1 year of experience;
• OR 5 years’ experience in a related field.
• Previous vehicle title experience and title handling are required.
• Effective communication skills and a strong customer service attitude are required.
• Ability to recognize title brands and other relevant notations related to titles is a requirement.
• Bending and light lifting 10 lbs. or less required.

Preferred

• Must have strong organizational skills and be very detail-oriented.
• Ability to type and use 10-key proficiently required.
• Sitting and standing for extended periods of time.
• Extensive detail handwritten and computer work.
• Willingness to become an Indiana Notary is desired.

Drug Testing :

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position.

However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and / or in company vehicles is prohibited.

About Us :

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells or simply uses cars.

Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox.

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation / wellness days, and / or PTO).

Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Last updated : 2024-05-20