Job Description

Monitor and coordinate activities associated with the preparation and sale of customer vehicles throughout the auction process in ways that meet or exceed customer expectation and contribute to efficient sales operations.

Key Responsibilities :

• Outdoor position - will be required to work in all weather conditions
• Monitors vehicle preparation and sale process and communicates with lane, department managers, market sales team, and other coordinators to ensure each vehicle crosses the auction block on sale day and ensures vehicles are re-run if necessary
• Provides direct communication to customers to ensure their expectations are met and service issues are resolved
• Educates dealers on all Manheim products and services
• Investigates, troubleshoots, and resolves customer problems and issues
• Serves as a liaison between customers, sales teams, and location personnel to reconcile problems and to maintain a high level of customer service
• Walks vehicles for / with account representative and make recommendations for reconditioning to increase vehicle value

e., approval for repairs, frame checks, mileage, and VIN check)

Maintain communication with vehicle check-in and lot operations to ensure all required processing is completed on dealer vehicles (i.

e., recon, inspections, details, mech checks etc.)

• Follow- up as necessary with mechanical shop to determine repair ETAs
• Coordinate with lot operations and quadrant coordinators to ensure appropriate scanning and organization of account vehicles
• Review vehicles in sale line up, locate missing vehicles, determine inoperable vehicle and communicate findings to inside Dealer Services team
• Additional responsibilities as requested by Auction Management

Qualifications :

• 4 years of experience in a related field (e.g. Customer Service Industry, Auction Experience, Working with Car Dealerships, Sales);
• or a High school diploma / GED with 3 years of experience in a related field; or an AS / AA degree, BS / BA degree or certification in a related discipline Safe drivers needed;

valid driver’s license required.

• Ability to travel to other locations at least twice a month.
• Effective communication (written and verbal) and interpersonal skills required.
• Ability to work in a high-performance, fast paced team environment.
• Solid computer skills, including the ability to use the Internet and MS Office effectively.
• Ability to adapt to and work effectively within a constantly changing environment.
• Excellent customer service and problem-solving skills are required. Ability to sit or stand for prolonged periods of time.
• Ability to perform repetitive tasks; manual dexterity.
• Vision abilities required include close, distance, and depth perception.

Preferred :

• 1-3 years of Auction experience or 2-4 years of dealership experience is strongly preferred.
• Previous experience in sales support role desired.

Drug Testing :

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position.

However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and / or in company vehicles is prohibited.

About Us :

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells or simply uses cars.

Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox.

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation / wellness days, and / or PTO).

For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer All qualified applicants / employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Last updated : 2024-02-27