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CEC
Name: Effective: 2013
Position: Product Support Representative (PSR)
Direct Supervisor: Product Support Manager
VP / General Manager – Product Support
Responsible for all aspects of the requirements of CEC at customer jobsites and CEC’s Parts Department.
The individual in this position should be personable, highly motivated, a problem solver, reliable, ethical, and able to adapt to all of the forces around them – customers, suppliers, department employees, co-workers and manufacturer representatives. It is extremely important that this individual have strong selling skills and interpersonal communications skills.
The job requires the ability to operate a computer, drive a vehicle, operate a forklift and overhead crane. Will be responsible for all ordering at customer jobsites. This job requires twisting, climbing, lifting, carrying, pushing, pulling, standing, walking, squatting, crawling, bending, fine manipulation and simple grasping such as detailed herein. This job requires twisting several times per day, climbing on work platforms and catwalks. A high degree of dexterity is required for both hands ranging from simple grasping to fine manipulation.
This job requires lifting and carrying parts and components that range in weight from 5 – 100 lbs. Pushing and pulling is required at times in handling and moving these parts. These parts must be moved over concrete, asphalt, and dirt surfaces. This job must be performed at customer jobsites and at CEC. Must be on call 24 hours a day.
Detail Job Description:
Secondary Job Duties:
Note: All work must be performed in a safe and orderly fashion. Must adhere to all Cowin Equipment Company safety and driving rules. Must be aware of OSHA / MSHA standards relating to the heavy equipment industry and adhere to these while performing job duties. Personal protective equipment must be worn as dictated by job duties. This personal protective equipment shall be maintained in a clean and usable state.
Full Time
$51k-65k (estimate)
12/30/2023
05/27/2024
The following is the career advancement route for Product Support Representative positions, which can be used as a reference in future career path planning. As a Product Support Representative, it can be promoted into senior positions as a Sales Support Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Product Support Representative. You can explore the career advancement for a Product Support Representative below and select your interested title to get hiring information.