McKesson requires new employees to be fully vaccinated for COVID-19 as defined by the CDC, subject to applicable, verified accommodation requests.

3PL Customer Service Supervisor

Current Need

We are seeking a Customer Service Supervisor to join our 3PL team. This role will supervise up to 15 Customer Service Representatives.

Position Description

Responsible for supervision of customer service agents; recruit, mentor and develop customer service agents by cultivating an environment of collaboration and independence;

encouraging and empowering agents to deliver world class customer service. Professionally and effectively interface with internal and external customers, along with cross-functional departments.

Key Responsibilities

• Responsible for customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees;
• communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions;

enforcing policies and procedures

• First point of contact for handling complex and escalated internal and external customer complaints and / or issues.
• Responsible for reviewing data for direct reports to determine customer service outputs, as well as maintaining accurate records and documents.
• Responsible for meeting customer service financial objectives by managing and tracking budget expenses for overtime and office supplies.
• Schedule and facilitate regular monthly meetings with direct reports; one on ones, corporate communications and internal department initiative / directives.

Participate in leadership communication meetings as mandated.

Have a working knowledge of processes, tools and technology agents utilize daily

Minimum Requirements

3 years customer service experience and demonstrated leadership skills

Critical Skills

• 3 years customer service experience
• Intermediate proficiency with MS Office

Additional Knowledge & Skills

• Workforce Management experience preferred
• Verint experience preferred
• Cisco experience preferred
• Leadership
• Strategic thinker
• Strong client-facing and communication skills
• Working knowledge of customer service policies, practices and systems
• Strong problem solving skills : able to analyze information provided, identify the root issue, and use resources appropriately to solve complex / escalated problems / questions
• Professional communication; strong written and verbal communication skills
• People skills
• Energetic self starter with attention to detail

Education

2-year degree in business or related field or equivalent experience

Location

LaVergne, TN

Role will be remote however must be local to LaVergne, as occasional meetings / trainings are required in office.

Schedule

10am - 7pm CST flexible

Physical Requirements

General Office Demands

Career Level : M1

McKesson is an Equal Opportunity / Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities.

If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to McKessonTalentAcquisition@mckesson.

com . Resumes or CVs submitted to this email box will not be accepted.

Current employees must apply through the internal career site.

Join us at McKesson!

locationTN-LaVergne