GENERAL SUMMARY:

This is a work from home position with possible on sites in the Portland Metro

We are looking for a competent Service Desk Technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.

An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.

The goal is to create value for clients that will help preserve the company’s reputation and business.

Essential Duties and Responsibilities:

• Must have ability to work at home effectively 
• Experience working at and MSP
• IT Support relating to technical issues involving Microsoft’s core business applications and operating systems
• Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
• Basic remote access solution implementation and support: VPN, Terminal Services, and Citrix, Office 365, AzureAD
• System documentation maintenance and review in ConnectWise
• Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages

Knowledge, Skills, and/or Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Experience with the following Cloud technologies - Office365, AzureAD, AWS, Azure, Windows Virtual Desktops, Teams, Onedrive, Sharepoint Online
• Experience with the following legacy technologies - Windows, Windows Server, Veeam, SonicWALL, Fortigate, Office applications
• Advanced understanding of operating systems, business applications, printing systems, and network systems
• Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care
• Ability to multi-task and adapt to changes quickly
• Self-motivated with the ability to work in a fast moving environment