• Ensuring that all functions/duties of assigned areas are consistently performed to or above Practice standards.

• Ensures the clinical aspects of assigned functions/locations run as smoothly as possible, coordinating with other departments or managers as necessary.
• Assists with, coordinates, and/or manages recruitment, employee development, and training in assigned areas/functions.
• Responsible for administrative functions in assigned areas/functions including, but not limited to, time and attendance administration, PTO approval and input in coordination with Sr. Manager, schedule coordination, etc.
• Assist in and/or are responsible for mentoring, training, and disciplining assigned team members whose performance is below clinic standards and expectations.

• Clinical Managers are responsible for effectively working with other teams, both administrative and Optical to ensure the Clinic runs smoothly and patients are handled expertly.
• Assist with coordination of Provider workflow on a daily basis where they are assigned and work collaboratively with the other Clinical Managers to coordinate staff resources based on skills, experience and availability.
• Contribute to and/or perform clinical skills evaluations, coordinating with other members of Clinical Services management team.
• Responsible for supporting and assisting Clinical Director with assigned tasks/projects
• Assist in resolution of patient concerns and complaints and maintaining the highest level of customer service/satisfaction
• Assigned ad hoc projects and/or tasks

Duties and responsibilities may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing.

Competencies

• Exceptional human relations skills
• Ability to create a trustworthy and comfortable environment for patients
• Ability to work with interruptions and to manage multiple priorities
• Maintaining patient confidentiality
• Advanced customer service skills and problem-solving skills
• Detail oriented
• Ability to effectively function as part of a work team.
• Must demonstrate a positive work attitude 
• Speaks, understands and writes fluent English
• Writes legibly
• Must be proactive and have the ability to independently problem solve
• Must have excellent leadership skills and the ability to motivate others.

Physical Requirements: 

• Must be in good physical/mental condition to withstand the stress and demands of an active position. 
• Manual dexterity, good eye-hand coordination, adequate vision and hearing needed in daily work.
• Must be able to lift, push, or pull up to 40 pounds
• Standing 90% of the time.
• Walking 40% of the time.
• Bending and stretching 20%
• Ability to handle moderate to slightly above moderate levels of routine stress
• Minimal environmental hazards.