Overview

The Dispatcher is a key operations link between Lew Thompson, Professional drivers, and our customers. This position works to track and direct a group of experienced professional drivers, provide excellent customer relations, ensure safety and regulatory compliance, and other tasks as directed.

Responsibilities

• Provide excellent customer relations
• Ensure safety and regulatory compliance
• Implement cost initiatives
• Review the shift turnover from the previous shift and take the required action, including involving other managers and customers as necessary.

Fleet Management duties may include :

• Track and trace the trucks throughout the shift.
• Maintain positive and productive communication with drivers to deliver on time, prevent service failures, and reduce turnover.
• Receive ETAs and PTAs and manage throughout the shift.
• Receive confirmations of load assignments.
• Monitor MPG & idle time.
• Slip seat equipment as necessary.

Customer Service duties may include :

• Monitor and trace loads so that follow up can be made to customers regarding late pickups and or deliveries, as well as any other load changes that may occur.
• Anticipate and facilitate problem resolution on load issues to meet or exceed total satisfaction of customers.

Qualifications

Knowledge Skills, and Abilities

• Knowledge of DOT regulations and Driver HOS
• Excellent interpersonal and organization skills
• Ability to work in a fast paced and always changing environment
• Ability to demonstrate a high level of proficiency in Microsoft Office Products
• Self-motivated with the ability to work unsupervised

Education and Experience

• 1 Experience in Transportation industry preferred
• High school diploma required

Competitive Compensation

Lew Thompson compensation philosophy’s intent is to use a competitive total compensation strategy to determine the current market value of a position while also considering individual factors such as performance in current position, time in seat of current position, experience, level of responsibility / accountability, and longevity with the company.

The system will be objective and non-discriminatory.

Pay Range : $40,000.63 - $62,120.37

Pay Grade : 6

401(k) match, Serious Health Condition Pay

Full Health Benefits Package

Paid Time Off & Holidays

Cultural Perks

Casual Dress, Tuition Reimbursement, Employee Discount Program, Dependent Care Flexible Spending Account, Adoption Assistance and Employee Assistance Program

Lew Thompson & Son's is an Equal Opportunity Employer

M / F / Disability / Veteran

VEVRAA Federal Contractor

Last updated : 2024-04-10