US:MI:SAGINAW

DAY SHIFT

FULL TIME BENEFITED

*THIS IS A MULTIPLE POSITION OPENING FOR THE FOLLOWING EPIC APPLICATIONS: CLINICAL DOCUMENTATION, ORDERS, OPTIME/ANESTHESIA, RADIANT & WILLOW.

Summary:

The Application Analyst is responsible for achieving in-depth knowledge of the software and functionality. Primary role is to design, build, and test applications. This individual must be knowledgeable about departmental policies, procedures, business operations and specific workflows. On an as needed basis, perform in-depth analysis of workflows, data collection, report details, and other technical issues associated with the use of Vendor software. The individual will be responsible for developing and documenting the internal procedures that will be used in conjunction with Vendor applications. On an ongoing basis, the Application Analyst will review new Vendor software releases and updates to help determine which features would best fit Covenant Healthcare’s needs. The Application Analyst will work closely with the other Application Analysts to ensure a successful implementation / maintenance of the Vendor Software at Covenant Healthcare.

The Application Analyst may be expected to rotate call with other team members to provide 24x7 emergency support for the department. The Application Analyst may be expected to provide remote support if necessary.

Effective oral and written communication skills a must, will develop and maintain procedures and other system documentation as required.

Demonstrates excellent customer service performance in that his/her attitude and actions are at all times consistent with the standards contained in the Vision, Mission and Values of Covenant HealthCare and the commitment to Extraordinary Care for Every Generation.

Responsibilities:

Primary role is to design, build, and test applications.

Provides advanced support for applications responsible for maintaining.

Appropriately represents Covenant HealthCare by promoting a positive image to the project team, departments, medical staff, leadership and outside constituents.

Listens and responds to questions/concerns of co-workers and other members of the organization.

Keeps an objective focus in all interactions.

Works with outside vendor and other representatives to assure systems function effectively and to resolve issues.

Interacts effectively with Information Technology team regarding equipment problems, application processing problems, requests for enhancements, and testing updates.

Works with staff in analyzing workflows and process to assure optimal use of Vendor software.

Develops protocols and procedures and updates them as appropriate in relationship to the system.

Utilizes appropriate methodologies for communication, issue tracking system, and project documentation. Examples of appropriate tools include Microsoft Office, Footprints, and Wrike. Examples of appropriate forums include professional letters, conference calls, presentations, huddles, team and committee meetings.

Understands regulatory requirements in relationship to the system.

Coordinates software updates/changes with end users and other team members.

Thoroughly reviews and tests each new release and communicate needed changes to the Vendor before users are permitted to access the new release.

Assist in evaluating replacement and new hardware needs for the IT Department.

Develops/assists with training through the development of training tools and training of key staff.

Reviews and validates System Update and New Release software utilizing approved CHS Change Management processes.

Abides by change control procedures.

Troubleshoots problems or questions from end users.

Prioritizes issues and personal workload effectively.

Effectively answers questions and/or concerns regarding the system in a positive fashion.

Works effectively as both a team member and one on one.

Works independently, seeks guidance as necessary.

Understands the importance of critical deadlines and plans accordingly to accomplish goals.

May be asked to present at meetings as needed.

Utilize appropriate Project/Change Management system(s) in a timely manner and with sufficient detail to foster communications with IT and other Hospital departments.

Contributes to organization success targets for patient satisfaction and net operating margin.

Demonstrates commitment to the quality philosophy and values of Covenant by maintaining established policies and procedures; organizational objectives; continuous quality improvement; quality assessment and safety standards.

Other duties as assigned

Other information:

EDUCATION/EXPERIENCE REQUIREMENTS

Associate’s degree in healthcare with 3 years clinical experience in field

or

Associate’s degree in IT with 3 years experience in field

Bachelor’s degree preferred

Must become and maintain Vendor certification in specified application within 6-months of attending first Vendor course

KNOWLEDGE/SKILLS/ABILITIES

Must have a strong working knowledge of departmental policies, procedures, business operations and workflows with an understanding of how they interrelate to other departments in the organization

Previous experience in area of application preferred

Strong computing skills including a working knowledge of Word, Excel, Power Point, Visio, web browsing, issue tracking and email applications and/or a willingness to learn

Strong project management skills including the ability to lead meetings, prioritize, resolve conflicts, and maintain issues lists

Must demonstrate a positive and enthusiastic attitude

Must be a team player with the ability to work independently as well as in small or large teams

Demonstrates the ability to resolve problems timely and effectively

Must be detail oriented and have a skill for probing for information in order to fully understand the underlying needs that drive how the system should be built

Must be approachable and have the ability to deal positively with employees at all levels of the organization

Protects and maintains the confidential nature of information

Ability to consistently meet assigned deadlines for projects

Demonstrated effective follow-up activities

Sound decision making ability

Ability to multitask

Ability to accept and adapt to change

May be asked to mentor/coach new IT employees

WORKING CONDITIONS/PHYSICAL DEMANDS

Frequent standing, walking, sitting, handling, feeling, talking, hearing and near vision

Occasional lifting 0-10 lbs.

Occasional reclining, lifting, carrying, pushing, pulling, climbing, balancing, stooping, kneeling, crouching, squatting, crawling, twisting, reaching, far vision and depth perception.

NOTICE REGARDING LATEX SENSITIVITY IN APPLICANTS FOR EMPLOYMENT.

I t has been determined that Covenant HealthCare cannot provide a latex safe or latex free work environment at any of its facilities. Unfortunately, that means that any individual, including an applicant or an employee, is likely to be exposed to latex while on Covenant’s premises. Therefore, latex tolerance is considered to be an essential function for any position with Covenant.