JOB SUMMARY

Patient Access Representatives are responsible for checking in new patients in the hospital setting, and also provides facility and billing information to new and existing patients. The Patient Access Representative is the person who answers the phone when patients call with questions. They are also responsible for patient information intake and ensuring this information is readily available for doctors and nurses.

Candidates must be able to work on call, varied, and scheduled shifts which may include days, evenings, weekends and holidays as well as possible overnight shifts

JOB REQUIREMENTS

Education:

• High School diploma or equivalent
• Medical terminology and insurance experience is a plus

Other Skills Required:

• Professional and positive demeanor
• Basic computer skills
• Proficiency with Microsoft Office
• Organization skills
• Ability to multitask
• Written, verbal and interpersonal skills
• Capacity for conducting new patient intake interviews
• Ability to be flexible and patient with patients when fielding their concerns
• Aptitude to work in a busy environment with a diverse patient population
• Medical terminology and insurance experience is a plus
• Candidate must be able to type a minimum of 35 words per minute and possess basic computer skills. Candidate will be required to demonstrate these competencies through a basic skills computer and typing test which will be administered during the interview process

Covenant Health Mission Statement

We are a Catholic health ministry, providing healing and care for the whole person, in service to all in our communities.

Our Core Values:

• Compassion

We show respect, caring and sensitivity towards all, honoring the dignity of each person, especially the poor, vulnerable and suffering.

• Integrity

We promote justice and ethical behavior, and responsibly steward our human, financial and environmental resources.

• Collaboration

We work in partnership, dialogue and shared purpose to create healthy communities.

• Excellence

We deliver all services with the highest level of quality, while seeking creative innovation.

Applicants, employees and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age (40 or older), disability, and genetic information (including family medical history).