JOB SUMMARY

Under the direction of the Call Center Manager, the Call Center Supervisor is responsible for planning, implementing and overseeing the operations and systems related to the Call Center.

This position provides first line supervision of staff within the Call Center; performs day to day operations relating to physician's schedule maintenance / updates and performs scheduling duties as needed.

They will work closely with the practice coordinators and directors to maintain and recognize the scheduling needs and resources for the Integrated Medical Group.

The Supervisor will be responsible for the effectiveness of the Call Center and ensure outstanding service to the patients and customers.

JOB REQUIREMENTS

Education :

• High School Diploma or equivalent required
• Associates degree preferred
• Medical Terminology experience preferred

Experience :

• 3-5 years previous Call Center experience required
• 2 years previous supervisory experience required
• Previous experience in a Medical Office preferred
• Experience or knowledge of Microsoft Excel required

Other Skills Required :

• Demonstrated leadership ability
• Ability to work independently
• Organized, detail-oriented and able to multi-task
• Positive attitude; ability to foster a strong team environment
• Flexibility
• Ability to remain calm under pressure

Covenant Health Mission Statement

We are a Catholic health ministry, providing healing and care for the whole person, in service to all in our communities.

We show respect, caring and sensitivity towards all, honoring the dignity of each person, especially the poor, vulnerable and suffering.

Integrity

We promote justice and ethical behavior, and responsibly steward our human, financial and environmental resources.

Collaboration

We work in partnership, dialogue and shared purpose to create healthy communities.

Excellence

We deliver all services with the highest level of quality, while seeking creative innovation.

Applicants, employees and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age (40 or older), disability, and genetic information (including family medical history).

Last updated : 2024-05-09