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GUEST RELATIONSHIPS: Deliver an exceptional guest experience that ensures all needs are met while maintaining a positive environment and working closely with all hotel team members
1. Effectively greets, responds to and resolves all guest inquiries and problems in a positive, timely and productive manner both in person and on the phone
· Answer the telephone with a smile in four rings or less. Include a salutation, thank the guest for calling, identify the name of the property, and contain their first name, all while maintaining clarity and organization. Offer an extensive list of amenities that are offered before quoting a price, and asks the guest for the reservation
· Resolve all guest problems by listening, apologizing with empathy, finding a solution and following through
2. Successfully follow all telephone, sales and reservation processes to book additional rooms
3. Productively and cheerfully respond to guests with all necessary local information such as restaurants, transportation, entertainment options and directions
4. Work productively with the sales staff and all other staff to provide excellent guest experiences
5. Effectively communicate all shift information to management and the following shift
6. Follow up on the guest courtesy contact log
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the responsibilities of this position. While performing the duties of this position, the employee is regularly required to stand for extended periods (up to 8 hours) and walk. The employee frequently is required to use hands to finger, handle, or feel objects; reach with hands and arms pushing, lifting up to 40 pounds, bending; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the responsibilities of this position. While performing the duties of this job, the employee regularly works in a professional hospitality environment.
Job Types: Full-time, Part-time
Pay: From $16.00 per hour
Benefits:
Schedule:
Work setting:
Experience:
Work Location: In person
Full Time | Part Time
$25k-32k (estimate)
08/25/2023
07/18/2024
The job skills required for 3-11pm Front Desk Agent include Communicates Effectively, Transportation, Planning, Listening, Employee Assistance Programs, etc. Having related job skills and expertise will give you an advantage when applying to be a 3-11pm Front Desk Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by 3-11pm Front Desk Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for 3-11pm Front Desk Agent positions, which can be used as a reference in future career path planning. As a 3-11pm Front Desk Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary 3-11pm Front Desk Agent. You can explore the career advancement for a 3-11pm Front Desk Agent below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Agent job description and responsibilities
When guests are ready to depart, the front desk agent generates their final bills and checks them out.
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A Front Desk Agent ensures customers receive the best service possible from the property.
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Some front desk agents served a hotel associate apprenticeship.
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The front desk agent can check different guest queries, they can check different problems and various complaints.
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The front desk agent can also post charges towards a guest account.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Agent jobs
Check for sold-out dates before promising availability.
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Desk Clerks typically study at similar levels compared with Front Desk Agents.
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Make checklists and to-do lists.
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Seek Out Hospitality Skills Training Opportunities.
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Finally, Add A Summary Or Objective Statement.
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Step 3: View the best colleges and universities for Front Desk Agent.