AN INSPIRING CAREER AWAITS YOU!

The Courtyard by Marriott Philadelphia City Avenue is a place filled with a passion for guest service and room for career growth. Courtyard is designed for business travelers, but offers an environment where great things can happen for both business and leisure travelers. With a focus on embracing challenges and fostering a passion for success, Courtyard is dedicated to providing the best hotel experience for the new world of business travel.

Professionally managed by Pinnacle Hotel Management, based on their role, our team members enjoy:

• Marriott Employee Discounts
• Competitive Wages
• Company sponsored Medical, Dental, and Vision Insurance
• Access to voluntary benefits such as Life Insurance and Pet Insurance
• Paid Time Off
• Complimentary Shift Meals
• 401(K)

JOB SUMMARY

Front Desk agents are the primary contact for a variety of guest services and are responsible for providing all guests with friendly, knowledgeable service which is timely and efficient. Special emphasis is placed on accommodating guest preferences, flexibility with work assignments, efficiency, quality, social demeanor and appearance that contributes to a hospitable environment.

RESPONSIBILITIES

• Perform check-in and check-out services.
• Properly record sales transactions and secure accurate payment.
• Coordinating taxi services, answer telephones, take guest room reservations, monitor room availability, run reports, handle guest mail and messages, program wake-up calls, and perform a variety of other tasks conducive to the efficient operation of the Front Desk.
• Report daily sales figures by completing appropriate reports and forwarding to proper personnel.
• Ensure the hotel PMS system is in balance with the reservations system and seek out and correct any discrepancies.
• Be knowledgeable of the hours of operation and location of all hotel services and amenities.
• Assist in checking all lobby fixtures, equipment, and conditions such as lights, heating/cooling, furniture, wallpaper, etc. for proper operation, settings, and maintenance. Write and submit maintenance work orders as needed.
• Assist in maintaining the cleanliness of the Front Office, lobby, and surrounding areas.
• Respond to guest requests and inquiries with appropriate level of sensitivity and immediacy while upholding business goals.
• Demonstrate honesty and integrity.
• Provide pleasant and professional services to all guests.
• Comply with safety and security procedures that protect associates, guests and company assets.
• Maintain on-going communication and collaboration with all departments with the aim of achieving high levels of cooperation and service excellence.
• Properly maintain all work equipment, tools and supplies.
• Responsible for knowing and complying with all items on the position's training checklist.
• Comply with all Department, Hotel, Brand, and Company policies and procedures.
• Perform any assigned task the associate has the ability to perform.

WORK CONDITIONS

Work is performed indoors with infrequent work performed outdoors in providing guest assistance.

QUALIFICATIONS AND PHYSICAL REQUIREMENTS

• Ability to effectively read, write, and speak English.
• Must be able to provide, receive, and comprehend verbal and written instructions and information.
• Must be friendly, reliable, and assertive with the ability to maintain poise under pressure.
• Must be able to work independently or with others.
• Proper social demeanor, attention to detail, commitment to quality, and passion for serving others is essential.
• Must be able to process information through computer systems.
• Proficiency in MS Office.
• Previous experience with a Marriott Brand preferred.
• Ability to stand for long periods of time.
• Flexible schedule, including the ability to work days, nights, weekends and holidays.
• Must be able to move or handle items, such as guest luggage, carts, etc. generally weighing 0-40 lbs.

ABOUT PINNACLE HOTEL MANAGEMENT

Founded in 1997, Pinnacle Hotel Management is a Florida based owner operator of hotels across the country. Their portfolio includes limited and full service properties operating under the Marriott and Hilton brands, as well as independent hotels.

Pinnacle Hotel Management upholds equal employment opportunity and does not discriminate against employees or applicants based on race, color, religion, sex (including gender), sexual orientation, national origin, ancestry, age, marital status, disability, veteran status, or genetic information.

Benefits are position specific and not all positions qualify for all the benefits listed. Associates who qualify for Medical, Dental, and Vision Insurance must successfully complete an introductory period to be eligible.

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evenings as needed
• Evening shift
• Holidays
• Monday to Friday
• Morning shift
• Night shift
• Overtime
• Rotating weekends
• Weekends as needed

Work setting:

• In-person

Experience:

• Hotel: 1 year (Preferred)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: In person