[Job location: Baldwin Park, CA]

Assistant Hotel Manager - Full job duties

• Plan and direct the hotel’s main operations, including quality, standards, cleanliness, and guest satisfaction.
• Promote a culture of excellence in guest care through a warm welcome and a desire to exceed expectations.
• Work with GM to ensure the smooth running of the day-to-day operations.
• Conduct regular operations meetings with all department managers/supervisors to discuss routine operational matters, departmental performance targets, and guest feedback.
• Responsible for various meetings & events in absence of GM.
• Ensure that each department delivers a consistently high standard of guest service. Also, achieve business objectives and maximize the profitability of all outlets. Maintain effective cost controls in all areas.
• Be responsible for maximizing profit by consistently delivering the highest standard of service.
• Ensure consistent implementation and review of SOPs throughout all Departments.
• Be responsible for all the day-to-day queries, complaints, or problems that arise in the hotel.
• Monitor the hotel functions book and familiarize yourself with all updates & amendments.
• Maximize financial opportunities and achieve a proactive up-selling environment throughout the hotel.
• Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand and hotel standard core values.
• Carry out Duty Management shifts as required.
• Conduct regular fire walks and Health & Safety audits.
• Promote a positive employee relations culture through effective communication and regular team meetings.
• Carry out regular inspections of all departments in the areas of guest service delivery, cleanliness, presentation, service delivery, employee presentation, and grooming.
• Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
• Ensure that reasonable care is taken for the Health and Safety of yourself, other employees, guests, and any other persons on the Hotel premises.
• Follow sustainability guidelines and practices related to the corporate initiative.
• Perform other duties as requested by management.

Experience:

• Previous experience in hotel management or a similar role is preferred.
• Strong leadership skills with the ability to motivate and manage a team.
• Excellent communication skills.
• Attention to detail and problem-solving abilities.

Please note that this job description is not exhaustive and additional duties may be assigned as needed.

Work Environment and Context:

• Work schedule varies and may include working on holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, stooping, kneeling, or crouching.

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel management: 2 years (Required)
• Hospitality: 4 years (Required)

*Compensation depending on experience. Please submit your resume with compensation expectation.

Job Type: Full-time

Pay: From $66,560.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Baldwin Park, CA: Relocate before starting work (Required)

Work Location: In person