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As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel.You will also play a main role in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
∗Weekends Required∗
This shift will be 11p to 7a.
Specifically, you would be responsible for performing the following tasks to the highest standards:
Perform any other job related duties as assigned.
REQUIRED SKILLS AND ABILITIES:
Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. Ability to effectively deal with guest and employee concerns in a friendly and positive manner. Ability to access and accurately input information using a moderately complex computer system.
PERFORMANCE STANDARDS
Customer Satisfaction:
Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with hotel staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every associate is a guest relations ambassador, every working minute of every day.
Work Habits:
In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.
Job Type: Full-time
Pay: $18.00 - $19.00 per hour
Benefits:
Schedule:
Work Location: In person
Full Time
$29k-34k (estimate)
04/17/2024
05/17/2024