1 Hotel Guest Services Representative Job in Brighton, MI
Courtyard by Marriott Brighton MI is Hiring a Hotel Guest Services Representative Near Brighton, MI
Full Job Description
We’re looking for a Guest Service Representative to assist guests with their requests and provide exceptional guest service. You will provide excellent customer service to guests and keep the front desk and accounting operations running smoothly. If you are a customer service-oriented individual with a passion for hospitality, we would love to hear from you.
Responsibilities:
- Greet and check-in guests in a friendly and professional manner
- Answer phone calls and assist guests with inquiries or requests
- Handle guest complaints or issues, ensuring prompt resolution
- Process guest payments and maintain accurate records
- Maintain knowledge of hotel services, amenities, and local attractions
- Assist with reservations and room assignments
- Ensure the lobby area is clean and presentable at all times
- Collaborate with other hotel staff to provide exceptional guest service
Skills
Requirements:
- Previous experience in a customer service role preferred
- Excellent communication and interpersonal skills
- Proficient in using phone systems and computer software
- Strong problem-solving abilities and attention to detail
- Ability to work any shift and weekends as required
- Knowledge of guest relations principles and practices
- experience with Fosse prefered but not required.
Pay: $15 per hour
Schedule:
- 8 hour shift
- Day Shift /Evening Shift
- Weekends availability
Experience:
- Hotel & Accommodations Guest Services Staff: 1 year (Preferred)
- Hotel experience: 1 year (Preferred)
Job Type: Full-time
Pay: $15.00 - $16.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- On call
- Weekends as needed
Work setting:
- In-person
Experience:
- Hotel experience: 1 year (Required)
- Customer service: 2 years (Required)
Work Location: In person
Job Summary
Full Time
$28k-37k (estimate)
05/17/2023
06/10/2024
The job skills required for Hotel Guest Services Representative include Customer Service, Guest Service, Problem Solving, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Hotel Guest Services Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Hotel Guest Services Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Hotel Guest Services Representative positions, which can be used as a reference in future career path planning. As a Hotel Guest Services Representative, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Hotel Guest Services Representative. You can explore the career advancement for a Hotel Guest Services Representative below and select your interested title to get hiring information.
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