Description

Give your career a much-deserved boost at the Courtyard by Marriott-Shawnee. Located in an upscale urban community, our hotel features contemporary décor and flexible spaces for our guests to work and relax. Close to many major Kansas City attractions and Corporations, our guests desire an upscale experience that can only be delivered by reliable hospitality professionals like you.

We are in search of an AM Bistro Attendant (5am-12pm) that will play a key role in the success of this hotel. If you are energetic, tenacious, and ready to make your mark in the hospitality industry - we want to hear from you! 

The Bistro Attendant reports directly to the Assistant General Manager and is responsible for the following:

• Welcome and connect with every customer
• Discover guest needs and make recommendations you genuinely feel your guests will enjoy
• Answer questions about our food, beverages, and other restaurant or Hotel functions and services
• Take food and beverage orders from guests, enter orders in MICROS system
• Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen
• Prepare food, coffee barista drinks, and other beverages (including alcohol)
• Assist in preparing ingredients for cooking, including; portioning, chopping, and storing food
• Perform running side work and opening and closing duties throughout your shift as required by service station assignment
• Maintain a clean and organized work and service area
• Ensure guests are satisfied with the beverage, food, and service
• Respond promptly and courteously to any requests
• Prepare final bill, present check to guest, accept payment, process credit card charges or make change (if applicable)
• Complete Bistro opening and closing duties according to checklists
• Count banks at end of shifts, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank
• Teamwork – Offer or ask for help from your fellow team members as situations arise. Aid in Food and Beverage areas including busing, cleaning, and resetting tables, delivering food to guests, general cleaning of food and beverage prep areas and other areas within the lobby area.
• Thank your guests by name (if a credit card is used) for their visit and invite them to return
• All servers will be sharing in the food running
• Be available to fill in as needed to ensure the smooth and efficient operation of the Bistro as directed by the restaurant manager or immediate supervisor

Special Requirements

• Prompt and regular attendance - the hotel operates 7 days a week, 24 hours a day
• Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work, and overtime as required
• Minimum availability of 16 hours per week for part-time employees
• Comply with hotel and/or department uniform and professional behavior and appearance standards
• Carry out all reasonable requests by team leaders and managers and act as a team player with all levels of staff
• Review and approve electronic timecard weekly for accuracy

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.

While performing the duties of this job, the associate is frequently required to stand; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear. The associate is regularly required to reach with hands and arms. The associate may frequently lift and/or move up to 25 pounds. The noise level in the work environment is usually quiet to moderate. 

Benefits

• Affordable health insurance with employer premium contributions offered to all full-time associates
• Wide range of benefit options (medical, dental, vision, accident, critical illness, life) offered to all full-time associates
• Paid Time Off (PTO) available to full-time associates
• Exclusive discounts at Marriott Hotels

Requirements

Education & Experience:

• High School Graduate or General Education Degree (GED): or Work Equivalent
• Must have good understanding of the English language and previous guest/customer relations training
• Must be TIPS, CARE (or equivalent) certified, or be willing to become certified
• Ability to input and access information in the property management system/point of sales system

Licenses:

• Liquor License – KCMO within 30 days of hire

Must be willing to complete drug screen and background check in accordance with federal and state laws