Role Overview

The Library Aide position is the customer facing public representation of the library. They interact with the public to check out materials, place holds and requests, answer questions, locate materials, recommend materials, assist with the use of the library’s technology, collect payments, and update accounts. They also maintain the library’s collections by shelving, shelf reading, shifting, displaying, shelf processing and repairing materials. Library Aides also notify customers about their requests and late items. This position reports to the Branch Manager or Library Director.

**This position is located at the Orange Library in Orange, VA and will include daytime, evening and weekend shifts**

Role Description

• A customer service-oriented mind set and compassionate and professional demeanor.
• Ability to listen carefully and calmly and understand information presented verbally.
• Ability to communicate complex information to co-workers, supervisors and customers verbally and in writing.
• Ability to read and to understand information communicated in writing.
• Ability to use a computer for transactions, information searches, word processing, etc.
• Ability to use digital materials such as eBooks, downloadable audio and streaming media and to show others how to use them.
• Ability to assist customers in their use of public computers.
• Reliability to show up on time and perform work without constant supervision.
• Responsibility in handling payments, locking and securing the facility.
• Ability to exercise judgement about confidentiality of customer information and in enforcing library policies.
• Ability to effectively use basic office machines.
• Ability to exercise judgment and communicate with supervisors in handling potential emergencies or situations with customers or facilities.
• Ability to perform concurrent tasks simultaneously.
• Willingness and desire to acquire and maintain knowledge of current books, movies, etc.

Education and Experience

High school diploma or GED or equivalent combination of education and experience.

Orange County is an equal opportunity employer. Orange County does not discriminate or allow discrimination on the basis of race, color, sex, national origin, religion, age, disability, marital status, sexual orientation, veteran status, or any other protected class as established by law.

Job Type: Part-time

Pay: From $15.00 per hour

Schedule:

• 4 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person