Acceptable Experience and Education
High school diploma or equivalent and three (3) years of office/customer service experience, with two (2) years cashier experience;
Or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.

Certificates and Licenses Required (Depending on area of assignment):
May require Deputy Clerk deputizing; may require AOP certification;
 
May require or obtain by date of hire a valid driver's license applicable to job responsibilities, with a driving record acceptable to the County of El Paso.Essential Duties
Performs administrative and clerical tasks, performs data entry; may receive payments; balances receipts with cash, credit cards, etc.; and processes mail;
 
Establishes and maintains files and records;
 
May serve as the initial point of phone, email, or personal contact for participants, outside agencies, other County departments and the general public concerning inquiries or complaints about a specific program and/or its services; researches information; make appropriate referrals for assistance;
 
Gathers, organizes, and summarizes information for special projects; assists with preparing various routine and complex reports, tables, graphs and statistical summaries;
 
Receives appropriate fees; ensures that all information on check(s) is in compliance with check acceptance policy; records all pertinent information in order to cross reference transaction with valid identification and receipts;
 
Evaluates and ensures proper documentation;
 
Is responsible for handling large amounts of money and balancing daily monies (cash, checks, and credit card transactions) to receipts at close out;
 
Provides information to customers on all phases of service provided;
 
Maintains confidentiality; 
 
Reports any equipment maintenance needs for appropriate action;
 
Schedules document/record archive and disposal;
 
Substitutes, if assigned, during temporary absences by performing delegated duties sufficient to maintain continuity of normal operations;
 
Commits self to providing excellent customer service and demonstrate commitment through cooperative team and individual efforts; and
 
Creates a high quality work culture through participation in and emphasis on training and mentoring to develop leadership, management, and technical skills in self and all employees, including safety related training and skills;
 
Depending on area assigned:
Notarizes documents;
 
May process billings;
 
Performs calendaring activities; plans, schedules and coordinates special events;
 
Orders and maintains supplies; keeps inventories; 
 
Provides informational material to news media and general public;
 
Makes travel arrangements; prepares itineraries; prepares and submits travel items for approval; processes and submits travel vouchers with corresponding receipt documentation for payment;
 
Arranges and schedules meetings; prepares and distributes meeting agendas; attends meetings and takes notes and/or minutes;
 
Processes and reviews purchase orders and invoices; authorizes payments up to specific limits; monitors spending and budget balances, encumbrances, transfers and appropriations;

Performs criminal searches for customers and agencies as required; 
 
Releases closed confidential records and verifies proper identification in accordance with Texas Department of Health and Human Services (DSHS) laws and regulations for Vital Statistics;
 
Serves as liaison between the office and internal and external entities;
 
Schedules requests records requested by the public and ensures supporting documentation;
 
Index's documents recorded by the department;
 
Ensures compliance with state, internal and external agencies laws and regulations;
 
Applies regulated fees.
 
Ensures information is correct on application and processes the application for customers;
 
Verifies and processes e-file with fees under time restrictions; opens cases and prints copies of documents needed for the specific service providing;
 
Performs searches for arrests or warrants;
 
Issues agent numbers are issued in accordance with state regulations;
 
Files subpoenas;
 
Serves as liaison between the office and internal and external entities;
 
Schedules requests records requested by the public and ensures supporting documentation;
 
Index's documents recorded by the department;
 
Ensures compliance with state, internal and external agencies laws and regulations;
 
Applies regulated fees;
 
Requests, transfers, and checks out/in files and delivers to courts as required;
 
Conducts inventory of supplies and files;
 
Clears and releases dockets as directed;
 
Places restrictions on inmate accounts;
 
Provides inmates with balances on accounts;
 
Releases funds as appropriate;
 
Deals with foreign currency;
 
May be required to travel to satellite branches when assigned or at times, on very short notification;
 
May be required to work more than 40 hours a week, including after normal business hours, weekends, and/or holidays.
 
Other Important Duties*
Performs such other related duties as may be assigned;
 
Additional duties for re-development purposes;
 
Maintains a safe and healthy work place environment;
 
May be required to travel to satellite branches when assigned or at times, on very short notification;
 
As members of the County of El Paso Emergency Response System, all El Paso County employees are designated as Disaster Service Workers during a proclaimed emergency and may be required to train on emergency response and/or perform certain emergency services at the direction of their supervisor.
 Summary of Position
The Customer Relations Specialist, Intermediate under general supervision provides clerical, administrative, and/or cashier support to a specific County office or department. This designation is distinguished from Customer Relations Specialist by greater work complexity and broader work activities.