The Position

Contra Costa County is currently accepting applications to fill three (3) Personnel Technician positions in the Employment and Human Services Department. However, this list may also be used to fill future vacancies countywide.
Why join the Employment and Human Services Department?
We are looking for people who enjoy utilizing creative solutions to problems! Employment and Human Services Department (EHSD) partners with the community to deliver quality services to ensure access to resources that support, protect, and empower individuals and families to achieve self-sufficiency. Our personnel team supports EHSD employees who provide those crucial social services to our County’s residents. In this role, you will play a crucial part in providing human resources services to assigned bureaus/divisions by performing a variety of administrative, technical, and paraprofessional personnel work.
We pride ourselves on serving our 2000 employees with compassion, transparency, and integrity!
We are looking for someone who is:

• 
  Highly organized. You will have a high volume of work and will need to follow-up on work assignments with others.
• Customer service oriented. We are a large organization with multiple stakeholders, you will need to build a strong rapport with others to assist them well.
• Tech-savvy. We use multiple systems to conduct our work, you will need to be efficient in learning and using technology.
• Interested in learning. You should be willing to continue learning and growing as you develop your career. We offer the opportunity to attend training and conferences.
• Analytical. You should be able to see connections in data and understand the story and solutions.
• Team oriented. You will be a part of a large team of professionals that are looking to grow together.

• A variety of technical and administrative tasks in support of the EHSD Personnel Unit, HR Analysts, Supervisors, and Managers
• Processing various departmental HR transactions
• Issuing, monitoring, and updating referred eligible lists to Hiring Managers
• Working in various human resource systems to generate reports and spreadsheets
• Acting as team lead for departmental HR operations
• Working on special projects as needed

• There is opportunity for career advancement
• You will gain experience in working for a large County Department
• You will work in a strong, supportive team environment
• There is opportunity to engage in innovative and creative problem-solving sessions
• You will make an impact on our staff’s success in their jobs

• This is a high-volume work environment in which priorities can change quickly
• It can take time for things to move forward
• You are required to coordinate your work with various Department Managers who have competing priorities
• You may need to work within the parameters of complications or antiquated processes and procedures

• Critical Thinking: Analytically and logically evaluating information, propositions, and claims
• Decision Making: Choosing optimal courses of action in a timely manner
• Delivering Results: Meeting organizational goals and customer expectations and making decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks
• Innovative Problem Solving: Identifying and analyzing problems in order to propose new ways to do business
• Legal & Regulatory Navigation: Understanding, interpreting, and ensuring compliance with laws and regulations
• Professional & Technical Expertise: Applying technical subject matter to the job
• Using Technology: Working with electronic hardware and software applications
• Adaptability: Responding positively to change and modifying behavior as the situation requires
• Attention to Detail: Focusing on the details of work content, work steps, and final work products
• Displaying Ownership & Accountability: Holding self and others accountable for measurable high-quality, timely, and cost-effective results
• Informing: Proactively obtaining and sharing information
• Customer Focus: Attending to the needs and expectations of customers
• Interpersonal Savvy: Considering and responding appropriately to the needs and feelings of others in different situations
• Teamwork: Collaborating with others to achieve shared goals
• Valuing Diversity: Appreciating the benefits of varied backgrounds and cultures in the workplace

Minimum Qualifications

Any combination of education and experience that would likely provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the knowledge, skills, and abilities would be:
Education: Possession of an Associate Degree from an accredited college or university in human resources administration, business or public administration, psychology, sociology, or a closely related field; or successful completion of 60 semester or 90 quarter units from an accredited college or university which includes 12 semester or 18 quarter units in human resources administration, business or public administration, psychology, sociology, or a closely related field.
AND
Experience: Two (2) years of full-time or its equivalent experience providing varied technical and administrative support in a human resources department or benefit administration environment which would provide the opportunity to acquire the abilities and knowledge listed.

Selection Process

• Application Filing: All applicants must apply online at www.cccounty.us/hr and submit the information as indicated on the job announcement and supplemental questionnaire by the final filing date.
• Online Multiple-Choice Test: A multiple-choice test will be conducted online to measure candidates' competencies as they relate to the job. These may include but are not limited to: Legal & Regulatory Navigation, Using Technology, Adaptability, Attention to Detail, Displaying Ownership & Accountability, Customer Focus, and Teamwork. (Weighted 100%).
• Hiring Interview