Description

General Description of Duties

Under general supervision, the purpose of this position is to design, organize, document, modify, install, and support a countywide computer network. The Network Administrator will support and modify LANs, WANs, Internet and intranet systems, and network segments. Work includes operation and maintenance of multiple networks; analysis and installation of a variety of hardware and software applications; troubleshooting and resolving problems; identifying appropriate training courses; and maintaining operational systems. Mentor and provide second level support to Help Desk Technician. Assist the Information Technology Director by providing technical and administrative direction over a specified area of responsibility. An employee in this class follows the procedures and instructions outlined in the Information Technology Department. Performs related work as directed.

Essential Functions

The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

· Install and support LANs, WANs, network segments, Internet, and intranet systems.

· Ensure network (LAN/WAN) connectivity throughout the County’s managed SD-WAN

· Configure, Install, and administer Meraki and Cisco Switches

· Configure, install, and administer Meraki Wireless Access Points.

· Administer and maintain a Microsoft Windows 2019 Active Directory domain

· Install, configure and maintain physical and virtual network servers in a Microsoft Hyper-V environment.

· Install, configure and maintain end user VoIP telephones.

· Maintain and improve IT Help Desk ticketing system, and work assigned tickets as needed.

· Analyze and troubleshoot computer, telephone, printer and network issues

· Provide network, PC, and VoIP phone support to end users.

· Install and maintain network and PC hardware and software.

· Perform related duties as directed.

Specific Duties and Responsibilities

· Monitor and maintain network security

· Develop and test network contingency operations plans

· Develop documentation for various network procedures

· Be a mentor, and provide second-level support, for Help Desk Technician

· Administer and maintain Office 365 in a synchronized Azure Tenant

· Configure and maintain various network peripheral systems such as security camera, access control, and fuel management systems

· Administer and maintain cloud-based third-party applications

· Evaluate and adjust computer and network performance. Maintain/improve the existing wired and wireless network infrastructure.

· Work with local telecom providers as needed to troubleshoot and improve existing phone and internet services.

· Administer Windows and Linux based servers, Windows 10 based desktop computers, printers, routers, switches, firewalls, phones, software deployment, security updates and patches.

· Maintain network connectivity of a Windows 10 based computer environment.

· Maintain integrity of the network, server deployment, and security.

· Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers.

· Maintain network servers such as file servers, VPN gateways, antivirus software and intrusion detection systems.

Knowledge, Skills and Abilities

This position requires considerable knowledge of:

· Current computer technology in hardware, software and various applications and configurations.

· Microsoft Server 2019 Active Directory

· How computer technology can be integrated into the environment for a variety of applications and purposes.

· SQL Database.

· Customer service, vendor and project management.

This position requires the ability to:

· Establish and maintain effective working relationships with other employees, County officials and vendors.

· Explain technical issues to non-technical personnel with a conversational delivery

· Analyze, diagnose, and solve computer hardware, network and application problems.

· Plan, supervise and coordinate a variety of special computer projects.

· Communicate effectively orally and in writing.

Requirements

Minimum Training and Experience

Requires a minimum of an Associate's Degree (Bachelor’s Degree preferrable) in an Information Technology related field and/or two (2) years of experience of computer networking, or equivalent combination of education and experience. Supervisory experience is preferrable, but not required. Must have a valid Driver’s License. Must be to occasionally lift or move boxes or equipment weighing from 20-50 lbs. Must occasionally climb ladders to run cables or install equipment.

Special Requirement:
On-call availability for critical mission Public Safety computer systems. 

Application Process

Please submit an Anson County application by going to the County of Anson website at https://www.co.anson.nc.us/jobs.aspx. Please email Human Resources at hr@ansoncountync.gov with questions.

Closing Date: 5 p.m. Friday, September 23. First round of “in person” interviews, will be held on Wednesday, September 28, 2022 for selected candidates. Pre-employment drug/alcohol testing and criminal background check required for final candidate.