CASE is a global not-for-profit and membership association whose vision is to advance education to transform lives and society. Its mission is to inspire, challenge and equip communities of professionals to act effectively and with integrity to champion the success of their institutions. CASE serves members advancing education in over 3,000 member institutions, with 80,000 members in over 80 countries.
Broad and growing communities of professional practice gather under the global CASE umbrella. Currently these include advancement services, alumni relations, communications, fundraising, government relations, institutional leadership and marketing. Individual members are at all stages of their career and may be working in universities, schools, colleges, cultural organizations or other not-for-profits. CASE membership also includes many corporate partners. CASE uses the intellectual capital and professional talents of an army of volunteers to advance its work.
Headquartered in Washington, DC, CASE works across all continents from its regional offices in London, Singapore and Mexico City. CASE works to achieve a seamless experience for all its stakeholders: particularly its members, volunteers and staff. Working together across time zones and borders, CASE staff in all offices seek to make the ambitious OneCASE aspiration a reality.
ESSENTIAL FUNCTIONS
The core functions of this position include but are not limited to the following:
Project/Activity Management

• Serve as the primary point of contact and project manager for multiple conferences and programs annually.
• Collaborate with volunteer conference chairs and committees to coordinate event logistics and content development.
• Manage the production and distribution of conference materials in coordination with volunteers and internal departments.
• Support Membership, Marketing and Communications in creating promotional materials and implementing marketing strategies for each conference.
• Oversee speaker management, attendee communications, and conference evaluation processes.
• Provide timely feedback to volunteers and staff to improve program effectiveness.
• Maintain professional relationships with members and participants, representing our organization with integrity and professionalism.
• Participate in collaborative efforts with other program managers to enhance educational offerings globally.
• Travels extensively throughout the U.S., as required (approximately 30%), to execute conference portfolio requiring significant time and some weekend travel.

Fiscal Management/Budget Responsibilities/Judicious Use of Resources

• Exercises fiscal responsibility in the utilization of all CASE resources.
• Develops, manages, and reconciles, the budget for each assigned conference (portfolio), generating revenues of approximately $1.3-$1.7 million per year.
• Demonstrates sound fiscal judgment in the utilization of all CASE resources.

Liaison Responsibilities

• Demonstrates exceptional leadership/management, cooperatively and supportively, while working with all volunteers across all levels in the membership.
• Represents CASE in a respectable and professional manner as required with the Commissions, district leadership and other respective senior volunteer segments.
• Works cooperatively and diplomatically with all divisions and regions.
• Liaises with CASE colleagues in other parts of the world to ensure the best sharing of ideas, expertise, and knowledge.
• Incorporates tasks and/or projects related to objectives as directed by the CASE Strategic Plan.

Image Responsibilities

• In keeping with the CASE Values Statement, ensures that CASE is well represented by exercising a high degree of professionalism, accuracy, and ethics, in all activities, services, and products.

Performs other duties and responsibilities as assigned by the Supervisor.
JOB COMPLEXITY AND KNOWLEDGE
The Manager, Education Programs receives broad direction from the Director and is otherwise expected to work with a high level of autonomy and independence, discretion, confidentiality, and diplomacy. The position interacts with CASE staff from across the world, and may come into contact with senior volunteers, members, and other high level external key stakeholders. The Manager, Education Programs will be responsible for his/her own time management and planning tasks to ensure the key responsibilities are met.
Problem Solving and Judgement
Strong judgement and problem-solving skills are required, as the incumbent is frequently faced with situations which require immediate action in response to issues and requests. The breadth and depth of understanding of an issue and the key internal/external persons handling the issue, and the way in which the issue is handled, all affect the outcome of the situation.
Professional and Organizational Knowledge

• The position requires that the incumbent quickly develop a deep understanding of CASE, its policies and procedures and an understanding of the culture and regional and divisional interdependencies.
• The position requires a deep understanding and respect for CASE’s systems and workflow.

POSITION REQUIREMENTS
Education and Experience: Bachelor’s degree and two (2) or more years of progressive and relevant work experience in an association volunteer management, conference content design, managing in-person and online events, and meetings logistics, or an equivalent combination of relevant experience and education/training required. Advancement-related experience highly desirable.
Skills and Abilities

• A demonstrated interest in advancing education in the not-for-profit sector.
• A strong commitment to contributing to an organizational culture that celebrates diversity and inclusion.
• An understanding and interest in engaging with a broad range of cultures and countries.
• Strong organizational and time management skills.
• Strong project management skills that provide the ability to manage multiple priorities and deadlines.
• Outstanding communications skills, verbal and written, that allow engagement with levels of all stakeholders within an organization.
• Experience executing online meetings and following best practices in digital learning.
• Strong problem-solving skills for interacting with various levels of constituencies, internally and externally from the organization.
• Excellent interpersonal skills and proven ability to work independently and collaboratively. Ability to lead and participate on teams.
• Ability to work well and collaborate within a team as well as individually.
• Must have technical proficiency with Microsoft Office (Word, Excel, and PowerPoint), as well as various software systems and products, including association management systems, online event platforms, speaker management systems and learning management systems.
• Aptitude for working with and managing significant budgets while being extremely attentive to the details of program management.
• Ability to lift up to 30 pounds.
• A pro-active and can-do attitude, even when working under pressure and with all levels of staff.

CASE Vaccination Policy: Vaccination against COVID-19 is an important tool in helping to prevent infection and reduce hospitalization and mortality. CASE vaccination policy is as follows for each region:
US/CAN and Latin America offices: To access a CASE office, you must be fully vaccinated for COVID-19 or have an approved exception to this requirement as an employee with an approved medical or religious exemption (U.S.) or be subject to testing or other national/local restrictions in effect where the CASE office is located.
Europe and Asia Pacific Offices: CASE strongly encourages staff to obtain the most current COVID-19 vaccine and booster as soon as it is available to them unless they are ineligible to receive the vaccine due to medical reasons.
Alternative Work Arrangement: As of January 1, 2022, CASE implemented an Alternative Work Arrangement policy where, after 4 weeks of employment, eligible staff are given the opportunity to work from home up to 2 days per week and in office 3 days per week.
Management reserves the right to review and revise this document at any time. This document represents a description of intended job content, and should not be construed in any way to be a contract of employment.
Thank you for your interest. Only the selected candidates will be contacted for an interview.