Intro

 At Cortland, you map the story of your success. We don't adhere to the status quo, we love outside industry perspective, and we thrive on exploring possibilities and reimagining solutions. As an innovative leader in multifamily, our high performance continues to drive exponential growth – and we invite you to join us on our journey towards real estate excellence. With tools and guidance to sharpen your skills, you can forge your own career path, love what you do, and let it show.

Job Overview

As a Leasing Hub Manager, you assist the Director of Inside Sales with maintaining and building the team. The Leasing Hub team is dedicated to enhancing Cortland’s customer experience, generating new leads, and directing leads to our community teams.

Roles You Will Play

The Player Coach

• Hold the team accountable for performance; measure, evaluate, and rank the lead development and conversion activities of each team member
• Facilitate various projects, weekly huddle preparations, product knowledge upkeep, and onsite communications as needed
• Prepare coaching reports for all upcoming associate one-on-ones by pulling together recent Funnel prospect communications for review, relevant DOMO data, and tailored feedback
• Provide on-the-spot coaching and guidance to the Leasing Hub team, answer questions, assist with difficult engagements, and coordinate with onsite teams
• Maintaining and updating various sales and Hub operation protocols to ensure smooth operations within the team and in partnership with the communities
• Manage leads and step in to grab occasional weekend shifts if team coverage falls below a critical mass

The Organizer

• Manage daily scheduling adjustments to ensure appropriate queue coverage by coordinating phone breaks and lunch breaks in accordance with traffic fluctuations and associate absences
• Performance monitoring of the team’s daily lead management activity via Funnel guest card/call reviews, build/catalogue training libraries of both good and bad communications, and track each associates’ strengths and opportunities over time
• Coordinate additional scheduling matters regarding absences, part-time associate changes, weekly flex days/weekend schedules, and community visits
• Conduct onboarding for all new leasing hub associates, including systems setup, instructional training, shadowing, community visit coordination, and general guidance
• Drive the roll out process for new hub communities by holding virtual orientations with site teams, assembling product knowledge files, and working closely with support personnel
• Manage day-to-day relations with all site-level associates through phone calls, emails, scheduled meetings, and on-the-spot meetings

The Liaison

• Partner with the Data & Analytics team to build and enhance lead funnel dashboards that visualize and track fundamental performance indicators and trends
• Partner with the Talent Development team to create sales training that develops proactive sales consultants and closers; develop training and coaching strategies that proactively nurture the lead to a sale.
• Collaborate with Marketing (Community Marketing and Communications) teams to develop lead nurturing and contact strategies to cultivate leads for sales conversion
• Examine sales performance at a macro and micro sales level to identify cause-effect relationships between sales performance and desired occupancy and revenue goals
• Translate analysis and insights into specific sales training, coaching, and initiatives to achieve optimal occupancy and proforma sales per unit (rent)
• Leverage lead management software tools to create, evaluate, and optimize automated lead development tactics

The Impact You Can Make

• The guidance, training, and support you provide to the Leasing Hub team is unparalleled!
• Thanks to your leadership and organizational skills, the team is enhancing Cortland’s prospect experience.
• Your crystal-clear communication allows you to excel as a coach and team-player.

Building Blocks of Success

• Strong 4 years of experience in a contact center setting
• Experience in property management or similar industry
• Perferred experience leading teams with 15 direct reports
• High school diploma or equivalent required; 4-year college degree in related field preferred
• Solid communication skills that allow you to connect easily with diverse groups of people
• Stellar track record of leasing or sales experience
• Solid attention to detail
• Strong time management and organizational skills
• Resourceful problem solving skills
• Enthusiastic and professional customer service
• Proficient in Microsoft Office Suite

Outro

We create, reimagine, and manage apartment communities for residents nationwide. Headquartered in Atlanta, GA, we have communities and regional offices all over the country, as well as overseas. From product design and procurement to general contracting and property management, we do it all – to make sure our communities are the perfect setting for living life to its fullest.

Our success is fueled by our belief in a better life – where hospitality is always a given, each detail is worth a second thought, and every open door is a new opportunity to go beyond expectations. We come to work every day to create possibilities for people – possibilities that translate into superior living spaces and experiences designed to inspire our residents, associates, and investors to live a better life focused on what matters most to them.

Cortland is an equal opportunity employer, and we’re proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardlessof race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please email talentresources@cortland.comor call 404.965.3988.

Cortland is a drug-free workplace.

Cortland participates in e-verify to verify the employment status of

all persons hired to work in the United States.