Intro

At Cortland, you map the story of your success. We don't adhere to the status quo, we love outside industry perspective, and we thrive on exploring possibilities and reimagining solutions. As an innovative leader in multifamily, our high performance continues to drive exponential growth – and we invite you to join us on our journey towards real estate excellence. With tools and guidance to sharpen your skills, you can forge your own career path, love what you do, and let it show.

Job Overview

As a Concierge, you are responsible for managing front desk activities and services, including the reception area, mail, supply inventory, and facilities. You keep the office running smoothly, find solutions before problems arise, and assist associates with their requests. Most importantly, you fulfill every request, greet every person, and complete every task with a warm smile and friendly attitude.

Roles You Will Play

The Go-To Person

• Greet and welcome visitors, guests, vendors, and investors, creating a positive atmosphere
• Serve as the point of contact for office services and vendors
• Assist associates and visitors with various inquiries, requests, and resource access
• Manage building and parking access cards and validation tickets
• Coordinate meetings, catered meals, and events as needed
• Enhance the associate experience by providing an organized and collaborative office environment

The Office Overseer

• Promote high standards of professionalism in the reception area and in all internal and external communications
• Assist with set up, maintenance, and organization of work spaces and equipment
• Purchase, stock, and maintain all office supplies
• Perform opening and closing duties to ensure a successful work day
• Follow safety and security procedures to maintain a secure and orderly work space

The Multi-Tasker

• Manage competing priorities and handle multiple tasks simultaneously
• Maintain clean and organized common areas and meeting rooms
• Facilitate recognition programs such as birthdays and service anniversaries
• Collaborate with support teams to develop an office support network
• Assist with special projects and ad hoc requests as needed

The Impact You Can Make

• Team meetings are expertly coordinated, communications are effectively transmitted, and everyday tasks just seem to flow more smoothly with you on board.
• You are a relationship builder and your presence improves the collaboration within the leadership team with clients, vendors, and investors.
• Your colleagues know office processes are running more smoothly, but they can’t put their finger on why. (Spoiler alert: It’s because you’re keeping them organized every step of the way!)

Building Blocks of Success

• Stellar 3 years of experience in a customer service role; hospitality industry experience is preferred
• Strong customer service skills and a keen sense of responsibility
• Excellent communication skills, both written and verbal 
• Superb attention to detail and ability to anticipate needs
• Exceptional problem-solving, planning, and organizational skills
• Working knowledge of mail processes and familiarity with postage machines, FedEx, and UPS
• Proficiency in Microsoft Office Suite, email and scheduling tools 
• Professional appearance and demeanor
• Ability to lift 40 pounds

Outro

At Cortland, we create, reimagine, and manage apartment communities for residents nationwide. Headquartered in Atlanta, GA, we have communities and regional offices all over the country, as well as overseas. From product design and procurement to general contracting and property management, we do it all – to make sure our communities are the perfect setting for living life to its fullest.

Our success is fueled by our belief in a better life – where hospitality is always a given, each detail is worth a second thought, and every open door is a new opportunity to go beyond expectations. We come to work every day to create possibilities for people – possibilities that translate into superior living spaces and experiences designed to inspire our residents, associates, and investors to live a better life focused on what matters most to them.Cortland is an equal opportunity employer, and we’re proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please email talentresources@cortland.com or call 404.965.3988. Cortland is a drug-free workplace. Cortland participates in e-verify to verify the employment status of all persons hired to work in the United States.