The IT Support Analyst is a member of the IT Infrastructure team and will be responsible for providing direct end-user IT support. This position will also maintain mission critical network and systems platform which includes Windows servers, network platforms, telephony infrastructure, desktops, etc.

Position Summary, Responsibilities, and Expectations: 

• Diagnose and resolve end-user hardware and software issues 
• Management of Microsoft Office 365 cloud services 
• Management of systems and end-user data backup infrastructure 
• Maintain hardware and software inventory, desktop and laptop build, and imaging 
• Ongoing operations of network and systems infrastructure 
• Ownership of new hire IT setup and offboard of terminations 
• Provide general IT end-user support tasks

Essential Skills and Experience: 

•  5-6 Hand-on experience/expertise in supporting desktops and laptops 
•  3-5 Hands-on experience administering Microsoft Office 365 cloud services 
• Experience supporting end-user software solutions (Windows, MS Office, etc) 
•  Understanding of general network technology (routing and switching) 
•  Experience managing telephony systems and interfacing with Telco’s. 
•  Experience with VMWare vSphere, Windows, and Linux server operating systems is a plus.