$35 - $45 / hrly

SUMMARY:

Reporting to the Senior IT Infrastructure Supervisor, the Systems Administrator II is responsible for maintaining and planning for the future growth and expansion of our server and system infrastructure, including recommending changes, and managing and implementing server and system security measures. This is a great opportunity to be part of a dynamic, challenging, and always evolving hands-on technology environment.

Information Technology (IT) is responsible for the full lifecycle of infrastructure and platform services supporting Corodata. IT is required to support end-user functions, desktop and laptop platforms, voice, mobility as well as server and network infrastructure. The IT department’s commitment is to maintain a robust, highly available and cost-effective platform that allows the business to be agile in response to market opportunities.

This position is also responsible for reporting and escalating any issues to their manager. This position is an individual contributor position. This position may participate in weekly team training.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

IT:

• Provide Technical support and leadership, including maintaining industry best-practice standards for workstation, server, and application support while delivering quality customer service. Support escalation for junior team members.
• Provides general desktop support, release coordination, imaging/re-imaging computers, and company mobile phone deployments.
• Perform the design, analysis, implementation, modification, testing, proactive maintenance, and upgrades of hardware and business applications at both on-site and remote locations.
• Maintain an inventory of all equipment, hardware, software and supplies.
• Responsible for managing system performance, security, anti-virus, intrusion, web usage/monitoring, design, and acquisition of computers and connected devices.
• Produce useful system documentation and change management reports.
• Monitor infrastructure and components, including all servers and workstations, and recommend and implement improvements to availability, performance and security.
• Implement standard configurations for deployment of workstations, servers, and network components and client software. Utilize scripts for efficient deployment.
• Recommend, schedule, test, and validate deployment of patches, security updates, and other upgrades to servers, workstations, and network components. Monitor providers websites to ensure patches are tested and applied in a timely fashion.
• Supervise on-site vendors.
• Provides one-on-one assistance to employees/end-users by chat, phone, email, remote access, and/or in-person.
• Installs, upgrades, configures, and maintains hardware, software, and peripherals.

Customer Relations:

• Participate in or lead company-wide projects.
• Troubleshoot and provide support for the company’s telephonic and audio/visual systems, including software and hardware additions, infrastructure, and equipment moves and changes.
• Participate in meetings to coordinate service requirements, installations, and project milestones as required to achieve client expectations.
• Respond to incoming help desk tickets, e-mails and phone calls. Ensure help desk tickets are created for all user support requests. Resolve help desk tickets. Log time worked for all help desk tickets and IT projects.
• Participate in weekly on-call rotation for after-hours emergencies.
• Ability to work effectively in a team environment as a positive team player.
• Supports and maintains effective relationships with users.
• Perform work with quality, efficiency and safety at all times.
• Uses a high level of professionalism in verbal and e-mail communication, always seeking to be helpful, to focus on problem solving and arriving at a win-win interaction.
• Maintain excellent customer service with the customers to establish solid relationships.
• Must be courteous, helpful, and professional to all existing and potential customers, by interacting with customers in person, via phone, and email to ensure complete customer satisfaction in all matters related to the operation.
• Maintain excellent customer service with the customers, vendors, sales, transportation, and operation teams to establish solid relationships.

Training:

• Participates in ongoing training and may assist with training of new employees through cross-functional collaboration.
• Participate in Six Sigma projects, as required to improve processes and efficiencies.
• Continuously promotes compliance with company policies and procedures.
• Promote Corodata’s Mission and Vision Statements.

Safety:

• Ensure the highest standards of safety, productivity and customer service are exceedingly daily.

Other Duties:

• Adhere to meal and rest periods per Company policy.
• Other duties to meet business needs and requirements as assigned.
• Works with confidential data, which, if disclosed, might have significant internal or external effect.
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

COMPETENCIES:

• Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Organizational Skills- Organization skills with ability to juggle multiple assignments and tasks, including attention to details, and the ability to prioritize in a changing environment. Excellent time management skills.
• Language Skills - Ability to read and interpret documents written in English such as procedures, work instructions, and timesheets. Ability to effectively communicate with customers and coworkers.
• Mathmatical Skills - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to read and correctly interpret the legend on installation drawings and read both standard and metric tape measures.
• Reasoning Ability - Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Communication Skills – Ability to effectively communicate with potentially stressful and/or emotional situations. Outstanding customer oriented skills.
• Other skills:

a. Excellent customer service skills. Able to build good relationships with and relate well to end users.

b. Extensive experience performing root cause analysis.

c. Basic understanding of project management principles.

d. Strong troubleshooting/problem solving/resolution skills and demonstrated resourcefulness.

e. Good writing skills are extremely important to prepare reports, documentation, and communicate in written form to clients/users/vendors

f. Must be able to reliably follow documented procedures.

g. Flexibility and high performance in a team environment.

h. Ability to work under pressure under deadlines of short term objectives while not losing sight of long term goals.

i. Excellent data entry skills, familiarity with Microsoft Office, ability to use standard office equipment, good communication skills, and attention to detail.

j. Project and team management/leadership skills and experience. Proven ability to work effectively in a team environment with associates. Capability of effective planning and priority setting. Ability to manage several complex projects simultaneously while working under pressure to meet deadlines.

EDUCATION and/or EXPERIENCE:

• BA/BS degree or equivalent training in IT, computer science, computer engineering or other related fields.
• IT certifications such as MCSA, Server , A , CCNA.
• Minimum of 3 years of proven experience working in an IT system administrator role and managing iOS/Android mobile devices, Windows servers, software, and hardware in environments with 500 employees.
• Working knowledge of PowerShell, virtualization, cloud service providers, Microsoft 365, and hosting.
• Solid understanding of enterprise Active Directory, Group Policy, Remote Desktop, Single Sign-On, SQL Server, IIS, and WSUS deployments.
• Proficiency using an Incident Management/Ticketing System.
• Proficiency in and knowledge of Microsoft Windows, MDM, Apple/iOS, and Android products.
• Familiarity with enterprise applications (ERP, CRM, etc.) including Great Plains.
• Ability to support custom and highly-configured applications.
• In-depth knowledge of networking, software and hardware involved in LAN/WAN operations.
• Ability to administer control measures for backups, cybersecurity, antivirus and antispam.

PRIMARY LOCATION:

The primary location is Richmond. This position will provide support for the East Bay Area.

TRAVEL:

10% travel to various other offices in the San Jose area. Occasional travel to Southern California for training and support. A valid driver’s license is required for this position.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Individuals are required to be able to sit or stand for long periods as needed throughout the day.

• Walking: May require walking primarily on a level surface but may include walking on uneven or inclined surfaces for lengthy periods throughout the day, often up and down stairs.
• Handling: Seizes, helps or works with hands.
• Lifting: Proper lifting techniques required. May include lifting up to 50 pounds and pushing or pulling up to 50 pounds throughout the day.
• Reaching: Extends hands and arms in any direction, reaching above shoulder heights, below the waist or lifting as required.
• Standing: Remains in standing position if required to perform various functions of the job.
• Stooping: Bends body downward and forward by bending at knees or waist, including but not limited to, twisting, kneeling throughout the day.
• Vision: Reads paperwork and records on the computer.
• Talking: Communications by phone and in person.
• Sitting: Sits at desk.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This list is not all inclusive.

• Temp/Weather: Works in either 1) Office environment - for the most part ambient room temperatures, lighting and traditional office equipment, and 2) Warehouse – may be exposed to cold temperature, and 3) Outside - may be exposed to wet and/or humid conditions, outside weather conditions and extreme cold.
• Noise: Works in office, warehouse or outside environment, with constant or intermittent noise.

POSITION TYPE/EXPECTED HOURS OF WORK:

• This is a full-time, non-exempt position.
• Employees might be required to work late evenings or weekends depending on the business needs.
• All Overtime must be approved by manager before working.

AAP/EEO STATEMENT:

The Company provides equal employment opportunities to all employees and applicants for employment activities and prohibits discrimination and harassment of any type, based on their actual or perceived: race, religious creed, color, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status (including registered domestic partnership status), sex and gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity and gender expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), age (40 and over), sexual orientation, Civil Air Patrol status, military and veteran status and any other consideration protected by federal, state or local law (collectively referred to as "protected characteristics").

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

REASONABLE ACCOMMODATIONS:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)