Description

Cornerstone Auto Group is a local family-owned business that has been around for over 50 years. We make customer and employee relations our top priority. We are looking for team players that can embrace our customer service philosophy and ensure we continue to provide unparalleled customer service. In 2018, 2019 and 2020, Cornerstone was named one of the National Standard Top Workplaces by the Star Tribune. In 2021, 2022 & 2023, we moved up the ranks to be named a Top Workplace! We are looking for a Service Advisor to join our team.

Benefits that we offer:

• Paid Training and Development
• Paid Time Off (PTO)
• Flexible Schedule 40 Hour Workweek
• Career Path and Promotion Opportunities
• Free College Education through Strayer Online University valued up to $13, 600 annually
• Multiple health care options with corporate contribution valued from $3,330 to $13,500 depending on coverage level
• Free health care option for employee valued at $4,700
• Dental Insurance w/Corporate Match valued from $250 - $664 depending on coverage level
• Free Basic Life Insurance valued at $15,000
• HSA
• 401K w/Corporate Match
• Vision Insurance
• Accident and Critical Illness
• Short- and Long-Term Disability
• Supplemental Life Insurance
• Employee Assistance Program
• Wellness Program with Fitness Discounts
• Auto Sales, Service, Parts, and Accessories Discounts
• Additional Employee Discounts and Perks

Qualifications

Primary duties will consist of but not limited to:

• Greet customers in a timely, friendly manner and obtain vehicle information

• Answer incoming service calls regarding work in progress and customer concerns; return customer calls promptly when unavailable to answer

• Maintain the highest degree of customer satisfaction standards and handles customer complaints with integrity

• Notify technicians of incoming work

• Explains the work performed and the repair order charges to the customer

• Establishes promised time, checks on progress and contacts the customer regarding any changes in the estimate or promised time

• Reviews service history; goes over past, present and future factory recommended maintenance requirements

• Maintain a professional appearance

Education and/or Experience:

• Customer service experience

Qualifications and Requirements:

• Current, valid Drivers License with driving record that meets insurance company standards

• Willing to submit and the ability to pass a pre-employment background check and drug screen

• Excellent communications skills, both verbal and written

• Good working relations with customers by providing courteous, efficient and professional service

• Earn and maintain on-going industry and factory related training requirements

• Detail-oriented, professional appearance and strong work ethic

• Ability to work in a fast-paced work environment

• Ability to work evenings and Saturdays

The company is an Equal Opportunity Employer, drug-free workplace, and complies with ADA regulations as applicable.