Cornell University Veterinary Specialists (CUVS) is a specialty and emergency veterinary center located in Stamford CT. CUVS is a mission-driven hospital that redefines the delivery of specialty and emergency care by bringing together the best of private practice with the best of academia to benefit pets, owners, and the profession. Our ethos is simple: you cannot have the best medicine without the best people. We are dedicated to helping our team members develop to their fullest potential. and are proactive in assisting everyone to achieve their professional goals. At CUVS, practice the way you dream - practice with passion.

We are looking for a full-time Telephone Operator to join our team. As “the voice” of CUVS, the Telephone Operator plays a critical role in many first impressions of our organization and sets the standard for the professionalism, efficiency, and competency our clients and guests should expect throughout their relationship with us.

Essential Duties and Responsibilities:

• Receives, screens, and directs incoming phone calls in a pleasant and timely manner; provides requested information and support, or forwards to appropriate individual or team for further action.
• Assists clients with contacting the appropriate member of CUVS staff.
• Responsible for scheduling patients according to department guidelines, availability, and templates.
• Prepares clients for arrival at the hospital by executing confirmation calls and communicating pre-arrival instructions.
• Collects pertinent information from the client before the pet has arrived at the hospital.
• Communicates with clients, referring veterinarians and other callers with warmth, professionalism, and compassion.
• Adheres to CUVS standards with respect to medical record integrity.
• Ensures that the files/admin area of the hospital is maintained in a clean and organized fashion.
• Is cross trained on files administration activities and serves as back up as necessary.
• Performs other duties as reasonably required or requested.

Requirements and Qualifications:

• High school diploma, or equivalent
• A minimum of one to two years of customer service experience in a call center environment preferred and/or previous experience in a healthcare customer service setting.
• Must be detail-oriented, customer focused, have a pleasant speaking voice, and possess skills in proper telephone etiquette.
• Ability to prioritize and follow established procedures and maintain a calm professional demeanor during busy periods and particularly in the event of an emergency.
• Ability to work independently with attention to detail yet uses good judgment in seeking advice when necessary.
• Strong verbal communication and interpersonal skills.
• High record of accountability, dependability and a good attendance record.
• Ability to sit for extended periods of time.
• Effective multi-tasking skills. Must have basic keyboard skills and experience/knowledge of how to operate computers and telephones.
• Proficiency with basic computer and Microsoft skills
• Able to learn and operate electronic medical record system.
• Accountable for outstanding customer service that drives quality and an exceptional customer experience.

Shift: Monday – Friday 12pm – 8pm

Job Type: Full-time

Pay: From $17.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Free parking
• Health insurance
• Health savings account
• Life insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance

Physical setting:

• Hospital

Schedule:

• Day shift
• Evening shift
• Monday to Friday

Work Location: In person