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Lead Patient Service Representative
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$41k-55k (estimate)
Full Time 7 Months Ago
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Corewell Health Corporate is Hiring a Lead Patient Service Representative Near Grand Rapids, MI

Job Summary:

Organizes and directs day-to-day clerical function in the delivery of quality health care services. Provides leadership and guidance to clerical staff.
Essential Functions:
  • Leads team in workflow processes and may provide input to performance feedback process if/when necessary.
  • Problem-solves for other Patient Service Representatives and clerical support staff in department/practice.
  • Serves as main point of contact for Providers in identifying and addressing operational issues.
  • Oversees and manages productivity, performance and quality metrics.
  • Possesses the ability to perform the roles of Patient Services Representative, Associate, Intermediate and Senior roles when necessary.
  • Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.
Qualifications:
  • Required High School Diploma or equivalent
  • Preferred Associate's Degree
  • 10 years of relevant experience typically gained through skills/ knowledge / abilities of related experience Required
Physical Demands:
  • Pallet to Waist (6" from floor) > 5 lbs: Seldom up to 10 lbs
  • Waist to Waist > 5 lbs: Seldom up to 10 lbs
  • Waist to Chest (below shoulder) > 5 lbs: Seldom up to 10 lbs
  • Waist to Overhead > 5 lbs: Seldom up to 10 lbs
  • Bilateral Carry > 5 lbs: Seldom up to 10 lbs
  • Unilateral Carry > 5 lbs: Seldom up to 10 lbs
  • Pushing Force > 5 lbs: Seldom up to 20 lbs
  • Pulling Force > 5 lbs: Seldom up to 15 lbs
  • Sitting: Frequently
  • Standing: Occasionally
  • Walking: Occasionally
  • Forward Bend - Standing: Seldom
  • Forward Bend - Sitting: Occasionally
  • Trunk Rotation - Standing: Seldom
  • Trunk Rotation - Sitting: Occasionally
  • Squat: Seldom
  • Stair Climbing: Seldom
  • Reach - Above Shoulder: Seldom
  • Reach - at Shoulder or Below: Seldom
  • Handling: Occasionally
  • Forceful Grip > 5 lbs: Seldom
  • Forceful Pinch > 2 lbs: Seldom
  • Finger/Hand Dexterity: Frequently
  • Visual Acuity ¹
    [None = No; Seldom = Yes]: Seldom

Primary Location

SITE - Butterworth Hospital - 100 Michigan St - Grand Rapids

Department Name

Outpatient Registration - Butterworth/HDVCH Emergency

Employment Type

Full time

Shift

Night (United States of America)

Weekly Scheduled Hours

40

Hours of Work

Variable

Days Worked

Monday to Friday

Weekend Frequency

Variable weekends

CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.

Job Summary

JOB TYPE

Full Time

SALARY

$41k-55k (estimate)

POST DATE

11/02/2023

EXPIRATION DATE

05/29/2024

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